"The changing world of libraries: Lee Rainie, Director of the Pew Research Center’s Internet & American Life Project, will discuss the Project’s latest research about how people use technology and how people use libraries. He will discuss the implications of this work for libraries."
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May 24
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Sep 16, 2011
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Scooped by Karen du Toit onto The Information Professional |
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"Is good customer service giving patrons everything they want when they want it? Is it being nice to everyone all the time, no matter what? How can you inspire and maintain positive customer service throughout your library? These essayists agree that the impetus comes from the top, but the effect spreads throughout the organization. I hope that the following insights help your library to become a truly welcoming place for everyone!" Via Robin Illsley Delete the scoop?
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