"The thoughtLEADERS Blog covers leadership, communications, strategy and operations."
"Storytelling is the 'new' way of doing - selling, training, motivating. Yet, while we in libraries deal in story and deeply understand the social imperative of story, are we using story in our professional practice? To increase understanding of what good customer service is, for example, should we share those stories? Would it help to motivate and make the change? This 'story' is an example of how one might use such a method to begin the process. Nice."