By Karen Muller:
"Times are tough for libraries, and when times get tough, managers—whether college administrators, a principal, a board of trustees, or even voters—start asking about the viability of programs and the measurable benefits of those programs. That’s why understanding how to measure your library’s activities—and therefore proving their value—is critical in today’s economic environment."
1. Using Qualitative Methods in Action Research: How Librarians Can Get to the Why of Data, editors Douglas Cook and Lesley Farmer
2. Just Plain Data Analysis: Finding, Presenting, and Interpreting Social Science Data by Gary M. Klass
3. Sandra D. Andrews’s Power of Data: An Introduction to Using Local, State, and National Data to Support School Library Programs
4. Danny P. Wallace and Connie Van Fleet’s Knowledge into Action: Research and Evaluation in Library and Information Science
5. Engaging in Evaluation and Assessment Research
6. Assessing Service Quality: Satisfying the Expectations of Library Customers, authors Peter Hernon and Ellen Altman