"[...] the slides I used for a UTS Shapeshifters event on Creative Futures. I was talking about the future of academic libraries, particularly our own and our role in a creative digital future. 
I should explain more about the 3rd slide. The things listed on that slide are often forgotten or discounted in the blind pursuit of efficiency or traditional KPIs. For libraries, these things (i.e. delight, surprise, engagement, serendipity and curiosity) are at least as important and should not be forgotten, dismissed or left until later."