Author: Kate Cumming
Social media is such an opportunity for government service improvement and for genuine community engagement.
But it is a risk to government if the transition of business to social environments is not supported by quality information governance frameworks. So work closely with others in your organisation to ensure good information governance operates across all areas of your business, including your social environments.
Developing information governance frameworks for social media will ensure that this important new form of corporate business intelligence is used to better meet community needs, is aligned with corporate strategy and contributes to business outcomes.
It is therefore important to consider how your business can be improved by the making, keeping and using of social media records.