The Heart of Leadership
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Leadership Listening Skills

Leadership Listening Skills | The Heart of Leadership | Scoop.it

Via Cruise Line Class, Ivon Prefontaine
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Cruise Line Class's curator insight, December 29, 2013 11:35 AM

Do you listen in such a way that others enjoy speaking with you?  For some of us we can't wait to jump in and give advice.  Listening is a skill that I work on daily. 

 

I do my best not to be like the 18 second leader who interrupts after listening for 18 seconds.  What do you do to build this skill?  Would love to hear from you!

Ivon Prefontaine's curator insight, December 30, 2013 8:38 AM

Be mindful and present.

Garth Sanginiti's curator insight, December 30, 2013 1:13 PM

Simple...powerful...true!

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Should Leaders Focus on Results, or on People?

Should Leaders Focus on Results, or on People? | The Heart of Leadership | Scoop.it

A lot of ink has been spilled on people’s opinions of what makes for a great leader.


Via Kip Michael Kelly, John Michel
Don Cloud's insight:

Yes and Yes!!

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John Michel's curator insight, December 28, 2013 9:31 AM

Studies confirm the best leaders are strong in both results focus and in social skills. 

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Questions That Make A Difference

Questions That Make A Difference | The Heart of Leadership | Scoop.it
As one year comes to close and another begins, we are drawn to making new plans, setting new goals, and assessing whether we have made a difference.

Via John Michel
Don Cloud's insight:

Perfect questions to begin the New Year!

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John Michel's curator insight, January 2, 2014 7:39 AM

Do not allow your reasoning to get in the way of your living. Approach all that you do with the right questions and then make the time to live with what matters most to you.

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Making Serendipity Tactical: Is Randomness Part of Your Leadership Strategy? | Switch and Shift

Making Serendipity Tactical: Is Randomness Part of Your Leadership Strategy? | Switch and Shift | The Heart of Leadership | Scoop.it
Have you ever met a person, come across an idea, or found a resource that was precisely what you needed at exactly that moment in time? These "happy accidents" bring us surprise and joy.

Via John Michel
Don Cloud's insight:

Leaders create their own "serendipity," embracing the chaos and randomness that make up the real world and turning the unexpected (both good and bad) into opportunities and growth.

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John Michel's curator insight, December 29, 2013 10:56 AM

Tactical serendipity is fully embracing the choice to be random, ready to accept the unexpected gifts from the random collisions you will encounter.


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Leading by Letting Go

Leading by Letting Go | The Heart of Leadership | Scoop.it

If you are running a large company anywhere in the world, you have almost certainly asked yourself some version of this question:


“How can we get tens of thousands of employees to deliver memorable customer experiences that enhance our brand, all at a reasonable cost?”


Find out how Jim Bush from American Express approached this challenge. 


Via Kenneth Mikkelsen
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Miklos Szilagyi's curator insight, December 26, 2013 4:23 PM

Do you have too many people to check them closely? Either you prescribe every detail and control everything (i.e. you use them as a sort of robots...) or you find a way to encompass their creativity, their own initiation, you tell them what, when, which quality (and find way of course to control their output of course) but you do not bind their imagination and actions down to the hows... example: customer care of American Express....:

(a) clear goal,

(b) guardrails (but not minute details about the hows),

(c) high velocity feedbacks (from the customers for knowing the quality of the output),

(d) coaching and support (you do everything that they are trained and kept well because you know that the satisfied people make others more easily satisfied... you are smart...:-)))

Emeric Nectoux's curator insight, December 30, 2013 12:58 AM

Releasing a bit of the pressure brought by the "management by KPI" style seems to work... At least for America Express: "Within just three years, the company saw a consistent 10% annual improvement in what Bush calls “service margins.”

Steve Miletto's curator insight, January 3, 2014 9:47 AM

This excerpt sums up the article..."to trust your employees to exercise their own judgment and learn from their experience — employees can become both self-directing and self-correcting. They become inspired, energetic, and enthusiastic." Excellent article! No matter the size of your organization...Do you trust your staff? Can you let go?

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To be a leader, you need to be a teacher too - The Globe and Mail

To be a leader, you need to be a teacher too - The Globe and Mail | The Heart of Leadership | Scoop.it
To be a leader, you need to be a teacher too
The Globe and Mail
This column is part of Globe Careers' new Leadership Lab series, where executives and leadership experts share their views and advice about the leadership and management issues of today.
Don Cloud's insight:

2014:  365 days of opportunities to coach and grow your people into more capable and amazing leaders!  I'm excited!  How about you?!

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Ivon Prefontaine's curator insight, December 26, 2013 3:00 PM

Peter Vaill made this argument almost 30 years ago.

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Ted’s Top 10 Posts of 2013 | Switch and Shift

Ted’s Top 10 Posts of 2013 | Switch and Shift | The Heart of Leadership | Scoop.it
THANK YOU! for sharing the posts below. In descending are my top posts of 2013, as determined by your social sharing. Hmm. I wonder what else I have to say on good karma in social media…

Via John Michel
Don Cloud's insight:

10 articles chocked full of leadership lesson goodness as we launch out into 2014!

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John Michel's curator insight, December 26, 2013 10:43 AM

You cannot go wrong with any of these amazing posts by my friend Ted Coine. If you want to elevate your leadership level, check these out! 

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Practice Gratitude Today!

Practice Gratitude Today! | The Heart of Leadership | Scoop.it

Via craig daniels, Ivon Prefontaine
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Ivon Prefontaine's curator insight, December 23, 2013 2:04 PM

This is a profound comment.

Ana Magno's curator insight, January 2, 2014 11:19 AM

Se não souber rezar, pode agradecer a sua vida...

 

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Want To Be A Better Leader? Try This In 2014

Want To Be A Better Leader? Try This In 2014 | The Heart of Leadership | Scoop.it
Refuel your mind, body, and soul and 2014 will be your best year yet.

Via Bobby Dillard
Don Cloud's insight:

Leaders focus on what's most important ... here's a good way to start the New Year charging forward on the right foot.

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Looking For Leaders? Take Your Staff Off-Site - Forbes

Looking For Leaders? Take Your Staff Off-Site - Forbes | The Heart of Leadership | Scoop.it
Looking For Leaders? Take Your Staff Off-Site
Forbes
I'm a big believer in growing company leaders organically, from within employee ranks.
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Two Heads Are Better Than One: A Model Of Shared Leadership - Forbes

Two Heads Are Better Than One: A Model Of Shared Leadership - Forbes | The Heart of Leadership | Scoop.it
Two Heads Are Better Than One: A Model Of Shared Leadership
Forbes
captains, the traditional view of leadership is one person at the top, sitting where the buck stops. But a model of shared leadership is proving that two heads may be better than one.
Don Cloud's insight:

Interesting example of leadership that doesn't fit conventional wisdom.  Perhaps there are some invaluable leadership insights in this example.

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Tony Robbins Reveals The Top 5 Leadership Blind Spots That Cripple Business Success

Tony Robbins Reveals The Top 5 Leadership Blind Spots That Cripple Business Success | The Heart of Leadership | Scoop.it
Tony Robbins Reveals The Top 5 Leadership Blind Spots That Cripple Business ...

Via John Michel
Don Cloud's insight:

Seeing adversity as the forge of growth ... problems as opportunities to excel ... and purpose and people to bring it together and change the world.

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John Michel's curator insight, December 21, 2013 9:34 AM

This crucial ability – knowing how to do right thing at the right time — is what establishes you as a real player. Smart business leaders have thought long and hard about what business they are really in— and what’s more, have both the psychological preparedness and the creative vision to know what business they need to become if they want to stick around – and flourish — in today’s volatile times.

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6 Habits of True Strategic Thinkers

6 Habits of True Strategic Thinkers | The Heart of Leadership | Scoop.it
You're the boss, but you still spend too much time on the day-to-day. Here's how to become the strategic leader your company needs.

Via Don Dea
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Don Dea's curator insight, December 19, 2013 11:58 PM
Think Critically

“Conventional wisdom” opens you to fewer raised eyebrows and second guessing. But if you swallow every management fad, herdlike belief, and safe opinion at face value, your company loses all competitive advantage. Critical thinkers question everything. To master this skill you must force yourself to:

  • Reframe problems to get to the bottom of things, in terms of root causes
  • Challenge current beliefs and mindsets, including your own
  • Uncover hypocrisy, manipulation, and bias in organizational decisions
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Leadership Termites

Leadership Termites | The Heart of Leadership | Scoop.it
For the first six years after we moved into our current residence, my family enjoyed juicy, yellow loquat fruits from the tree that grew with abundance in our backyard. We would patiently anticipat...

Via John Thurlbeck, FCMI FRSA
Don Cloud's insight:

"Rot within the ranks" is no accident.  Leaders at every level create organizational climate ... for better or for worse.  The good news is that any organization can be changed for the better -- and it all starts with the leader choosing to lead the organization towards someplace worth going!

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John Thurlbeck, FCMI FRSA's curator insight, December 28, 2013 12:04 PM

Mistrust, lack of integrity and disrespect - the three leadership 'termites' that will destroy your leadership of any team or organisation!

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Leadership: Choose the Positive Pollyanna! #peopleskills - Kate Nasser

Leadership: Choose the Positive Pollyanna! #peopleskills - Kate Nasser | The Heart of Leadership | Scoop.it
Can-do optimists bring more to leadership then you think. Hire & promote them for a culture of service & innovation! From The People Skills Coach™. (From @KateNasser: Leadership: Choose the Positive Pollyanna!

Via John Michel
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John Michel's curator insight, January 2, 2014 10:44 AM

Hire and promote true Pollyannas. They are grateful and hardy not apathetic and disillusioned. They improvise and overcome to reach success. They are the resilient workforce you dream of. They live in service to others and to the positive result. 

buket's curator insight, January 2, 2014 6:11 PM

I think OPTIMISM is an important part of achievement. Optimistic people see more opportunities than those who are pessimistic and optimistic people can focus on the possibilities of achieving their career goals. The right kind of  Optimism equips employees with a perspective that fosters personal accountability, innovative thinking and appropriate risk-taking. (Dana Lightman, 2004)

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The 8 Strengths of Humility

I asked G.J. Hart, when he was CEO of Texas Roadhouse, if he could spot emerging leaders. He didn’t rule out talent, education, or leadership presence, but he replied, “I can usually tell if they h...

Via Mike Klintworth, John Michel
Don Cloud's insight:

Powerful leadership begins with humility.

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John Michel's curator insight, December 29, 2013 7:42 PM

Arrogant leaders might succeed but they’ll never be successful. Can you think of any leadership skill that isn’t more beautiful with humility?

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That Was Awkward - Leading | Michael Nichols

If you're going to lead - there are going to be awkward moments. Not just some of the time - most of the time. And it will be worth it! (RT @MichaelENichols: Intentional leadership is about desperation.

Via John Michel, Bobby Dillard
Don Cloud's insight:

Leadership and change -- you cannot have one without the other.  Get comfortable being uncomfortable and chart a new course for 2014!

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John Michel's curator insight, January 1, 2014 12:25 AM

Effective leaders place the success of others, the team, and the organization above their own well-being. Often at great personal cost.

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Shawn’s Top 10 Posts of 2013 | Switch and Shift

Shawn’s Top 10 Posts of 2013 | Switch and Shift | The Heart of Leadership | Scoop.it
Found in between the rush of the day and the accompanied activity can be found quiet moments.

Via John Michel
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John Michel's curator insight, December 27, 2013 1:36 PM

More outstanding material from my friend and leadership exprt, Shawn Murphy...enjoy! 

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Conflict Strategies for Nice People - blogs.hbr.org (blog)

Conflict Strategies for Nice People
blogs.hbr.org (blog)
The secret of having healthy conflict and maintaining your self-image as a nice person is all in the mindset and the delivery. To start shifting your mindset, ...
Don Cloud's insight:

Useful tips to promoting healthy, respectful, and productive conflict to set teams and organizations up for success.

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Cruise Line Class's curator insight, December 28, 2013 12:56 PM

Thank you Don for sharing!

 

The goal with positive conflict is to practice dialogue.  With dialogue you are comfortable sharing your views -- yet open to listening to other and perhaps better ideas or different points of view. 

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In Leadership...Less Is More - #bealeader

In Leadership...Less Is More - #bealeader | The Heart of Leadership | Scoop.it
Leadership won’t help you chase a bigger office or title. Leadership won’t be impressed by the size of your bank account. Leadership doesn’t know...

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John Michel's curator insight, December 26, 2013 9:55 AM

Leadership shows up when you give yourself away.


Cruise Line Class's curator insight, January 2, 2014 2:49 PM

Great article....thank you Don for sharing!!!

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12 Qualities of Remarkably Courageous People

12 Qualities of Remarkably Courageous People | The Heart of Leadership | Scoop.it
Courage isn't just a willingness to confront pain or fear. Courage, like character, also involves doing the right thing when no one is watching... or will ever know what you've done.

Via Dean J. Fusto, John Michel
Don Cloud's insight:

May the New Year be full of opportunities that call for courage in the face of adversity and challenges in order to test the metal of our leaders and forge them in fire so that they might change the world.

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John Michel's curator insight, December 25, 2013 7:18 AM

Most people try to achieve the achievable; that’s why most goals and targets are incremental rather than massive or even inconceivable.

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The Lifetime Pursuit Of Leadership

The Lifetime Pursuit Of Leadership | The Heart of Leadership | Scoop.it
“Innovation distinguishes between a leader and a follower.” Steve Jobs It’s easy to look at a company’s organizational chart and claim the people at...Author informationKneale MannLeadership Strategist, Consultant, Writer, Speaker, Executive Coach ...

Via Thomas Faltin
Don Cloud's insight:

Profound leadership insights in a handful of quotes ....

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New Research: Rituals Make Us Value Things More - Heidi Grant ...

New Research: Rituals Make Us Value Things More - Heidi Grant ... | The Heart of Leadership | Scoop.it
Rituals in the workplace can reinforce the behaviors we want, create focus and a sense of belonging, and make change stick. I have gone on and on in the past about the benefits of established rituals and routines for personal ...
Don Cloud's insight:

Rituals can be a powerful tool to instill values in an organization.  The examples in the article are interesting, but rituals are all around us.  Look in any place of worship ... you can find tons in military heritage and traditions ... how about something as simple as a nightly ritual of reading a story to your child before they go to sleep.

 

As a leader, how are you using the power of ritual to reinforce the things you and your organization hold most dear?

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Don’t Be Liked!

Don’t Be Liked! | The Heart of Leadership | Scoop.it

If I had a voodoo doll, it would’ve been saturated with pins!  There wasn’t a day that he didn’t frustrate me and, when I would confront him on his method, he’d say, “I’m not here to be your friend, Chip, I’m here to get a job done.”  I couldn’t argue with that logic.  And, even though he could be an ass, I still found him likeable.


Via Mike Klintworth, Bobby Dillard
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John Michel's curator insight, December 21, 2013 11:26 PM

 Too many leaders worry about being liked.  This can become an immobilizing force that keeps us from moving forward.

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Three Things that Actually Motivate Employees

Three Things that Actually Motivate Employees | The Heart of Leadership | Scoop.it
Mastery, membership, and meaning are all more important than money.

Via Anna Conrad
Don Cloud's insight:

Meaning, membership, and mastery ... three very powerful forces that energize ordinary people to hurdle huge obstacles and achieve incredible results.

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