Government needs to completely change.
Yes, technology is involved, but the way governments use technology also needs to change. It's not just about using social media. It's about decentralizing. It's about instituting agile processes. It's about delivering benefits to citizens rather than adhering to bureaucracy.
Governments -- slow, lumbering and unresponsive -- must adopt a startup culture.
Old way: command and control.
New way: decentralized collaboration on shared goals.
Political factors and life in a fish bowl discourage government staffers from engaging in experiments with any risk. After all, if their experiments don't work out, they'll be derided...