The future of learning in the workplace
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Are your employees paying attention?

Are your employees paying attention? | The future of learning in the workplace | Scoop.it

When it comes to customer service we're deluded.

 

80% of organisations believe they deliver excellent customer service, but only 8% of their customers agree.

 

More worryingly, when we delve deeper, front-line employees believe on average they are twice as effective as the rest of their company at building trust, making life easier and caring about customers.

 

This presents a disturbingly wide perception gap to breach. Yet when we help our people to get those ‘moments of truth’ right, customers spend 85% more.

 

Turning your organisation around to face the customer is not just a front-line initiative, but demands the attention from every step and corner of the business, from leaders to operators.

 

This infographic explains five ways to help the front line pay attention.

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Social Learning | Social Media Today

Social Learning | Social Media Today | The future of learning in the workplace | Scoop.it
For organizations to keep up, they need to make sure their employees know how to consume knowledge effectively via the new channels available to them.
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How Salesforce And Deloitte Tackle Employee Engagement With Gamification

How Salesforce And Deloitte Tackle Employee Engagement With Gamification | The future of learning in the workplace | Scoop.it
With less than 30 percent of workers today committed to and satisfied with their work, leaders need to find ways to change their employees’ attitudes and habits. Gamification can help.
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