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The Daily Leadership Scoop
leadership skills for work and daily living
Curated by Bobby Dillard
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5 Secrets To Better Employee Engagement

5 Secrets To Better Employee Engagement | The Daily Leadership Scoop | Scoop.it
Bring together your people and your brand and make meaningful progress toward better employee engagement.

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Make More Money By Making Your Employees Happy - Forbes

Make More Money By Making Your Employees Happy - Forbes | The Daily Leadership Scoop | Scoop.it

All businesses want happy employees but would rather have larger profits. What if one led to the other? People have not yet connected the dots but...


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Sabrina Murphy's curator insight, March 24, 2013 10:46 AM

My favourite facts & figures:

#1/Companies that effectively appreciate employee value enjoy a  return on equity & assets more than triple that experienced by firms that don’t.
#2/ When looking at Fortune’s ’100 Best Companies to Work For’ stock prices rose an average of 14% per year from 1998-2005, compared to 6% for the overall market.

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Daniel Goleman and Dan Siegel: The Leader's Mind

Daniel Goleman and Dan Siegel: The Leader's Mind | The Daily Leadership Scoop | Scoop.it
[1]

[2]

dr. daniel goleman and dr. dan siegel explain the brain processes behind the most essential aspects of emotional intelligence and leadership – self-mastery, self-awareness, and resonan

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Why Emotional Intelligence Is More Important To Hiring Than You Think

Why Emotional Intelligence Is More Important To Hiring Than You Think | The Daily Leadership Scoop | Scoop.it

Your potential employees might look great on paper--but do they have the emotional intelligence it takes to be a great addition to your team?


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Jenny Ebermann's curator insight, April 22, 2014 2:28 AM
You'd better ask the right questions when hiring!
John Michel's curator insight, April 22, 2014 7:15 AM

When faced with a problem, highly emotionally intelligent people want to solve it as soon as possible. They don’t dwell on the actual issue or the outcome that has occurred. Plus, according to Travis Bradberry, president of TalentSmart, emotionally intelligent people are most effective when they are solving problems, as opposed to merely sitting on them.

Michael Binzer's curator insight, April 27, 2014 11:26 AM

In my opinion hiring the right people are essential for all leaders. Hiring emotional intelligent people is a good start when you build a strong culture

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Leaders Aren't Always the Boss, But the Boss Should Always Be a Leader | One Mile at a Time

Leaders Aren't Always the Boss, But the Boss Should Always Be a Leader | One Mile at a Time | The Daily Leadership Scoop | Scoop.it
Leadership doesn't come with promotion, but rather it is earned by building relationships and mutual respect. Brandon Hess, CVPM guest blogs about the qualities
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Why Is Knowledge Management So Important to the Service Desk? - Rick Joslin

Why Is Knowledge Management So Important to the Service Desk? - Rick Joslin | The Daily Leadership Scoop | Scoop.it

"Implementing knowledge management within a support organization to improve the service desks abilities to respond to customer issues benefits the organization, the support staff, and the customers. Here are just a few reasons why organizations implement knowledge management:

Speed in response is important, as it gets customers back to work faster and makes for a happier customer. Technology is getting too complex for any one person to know everything.Consistency is a key to service quality.Support is one of the most stressful jobs.There is just not enough time to train every support analyst on every product you support.There is just not enough time to train every support analyst on every product you support.Most support managers are always looking for opportunities to improve the first contact resolution rates, as they know this lowers the cost of support and increases customer satisfaction.Implementing a self-service knowledge base gives customers a choice for support.


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Karen du Toit's curator insight, April 11, 2014 7:43 AM

KM's advantage for the service desk!

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5 Ways To Break Down The Generational Walls In Your Workplace Culture | Switch and Shift

5 Ways To Break Down The Generational Walls In Your Workplace Culture | Switch and Shift | The Daily Leadership Scoop | Scoop.it
Those of us in HR and Leadership roles have seen too many walls go up between the different generations. There’s mistrust and unease all around. The M

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8 Things Truly Outstanding Leaders Do Without Thinking

8 Things Truly Outstanding Leaders Do Without Thinking | The Daily Leadership Scoop | Scoop.it
Here's what outstanding leaders do almost instinctively. Do you share those instincts?
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What to do when managers and employees aren’t on the same page

What to do when managers and employees aren’t on the same page | The Daily Leadership Scoop | Scoop.it
Employees and managers frequently hold different views on the workplace, and that is to be expected.

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george_reed's curator insight, April 21, 2014 12:49 PM

The junior-senior gap is a phenomenon experienced in most large and complex organizations. The role of middle managers and first-line supervisors can be key in either widening or narrowing that gap.

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The Two Questions Every Manager Must Ask

The Two Questions Every Manager Must Ask | The Daily Leadership Scoop | Scoop.it

“When something seems too good to be true, it usually is. And management techniques, practices, and strategies are no different.”


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The Great Motivation Hoax

The Great Motivation Hoax | The Daily Leadership Scoop | Scoop.it
» The Great Motivation Hoax | "…on the shoulder of giants."

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Ron McIntyre's curator insight, April 21, 2014 4:29 PM

Very true message, Motivating others is based in an environment that allows them to grow, express themselves and feel they are contributing.  There is NO silver bullet.

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The 5 Things You Must Give Employees

The 5 Things You Must Give Employees | The Daily Leadership Scoop | Scoop.it
Odds are very high that many of your employees are disengaged, but you have the power to change that. Forget about awards and bonuses. Here are the five gifts that keep on giving.
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HR Magazine - Employee engagement closely tied to health and wellbeing

HR Magazine - Employee engagement closely tied to health and wellbeing | The Daily Leadership Scoop | Scoop.it

Most employers know that an engaged workforce is more likely to be a more productive one, but less acknowledged is the link between engagement and the health and wellbeing of staff. - See more at: http://www.hrmagazine.co.uk/hr/features/1143435/employee-engagement-closely-tied-health-wellbeing#sthash.kT2GIUO7.dpuf


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Need for Speed (in the Workplace) #HRockstars

Need for Speed (in the Workplace) #HRockstars | The Daily Leadership Scoop | Scoop.it
"Let people PLAY to unleash energetic gigantic resonance in the workplace." (Click to Tweet) from Johann Gauthier To join the now thriving #HRockstars tribe please click here. Global workplaces are in dire need of reinvention. A growing number of thought leaders and movements are claiming so.

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Johann Gauthier's curator insight, April 22, 2014 5:22 AM

In open workplaces spirit and flow is freely unleashed.

People are valued for who they are (e.g. VALUES).

Leaders engage in life-giving joyful relationships (e.g. VALUES).

No one is left stuck in life-sucking workplace pits (e.g. VALUES).

A relentless pursuit of energetic gigantic resonance forms part of the culture’s nucleus (e.g. ASSUMPTIONS).

The challenge for any organization is therefore to unlock this nucleus to release prodigious energetic resonance.

I say let people PLAY and dance on their respective edges.

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Are You Ready to Lose Control?

Are You Ready to Lose Control? | The Daily Leadership Scoop | Scoop.it

Control: It’s the essence of management. We’re trained to measure inputs, throughputs, and outputs in hopes of increasing efficiency and producing desired results. In a world of linear processes, such as in the factories of the Industrial Age, that made sense. But in today’s knowledge economy, where enterprises are complex, adaptive systems, it’s counterproductive.

 

 


Via Kenneth Mikkelsen, Fabrice De Zanet
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Steve Bax's comment, April 23, 2014 4:42 AM
This ties with the Belasco and Stayer thinking. Humans tend to seek control. Feeling out of control of ourselves and our lives can cause physiological effects. So passing it to others is tough.
Steve Bax's curator insight, April 23, 2014 4:43 AM

Another stimulating scoop from Kenneth. This ties with the Buffalo and Geese theory from Belasco and Stayer. Passing control to others is not always easy. 

Tony Brugman (Bright & Company)'s curator insight, June 5, 2014 5:12 AM

Good blog on the difference between 'control' and 'order' (and what we can learn from swarms)

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90 days is not enough to engage your new hires.

The landscape for recruiting is getting more competitive, especially for the engineering and technical fields. Typical onboarding programs last about 90 days...


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The One Big Secret of Amazing Leaders

The One Big Secret of Amazing Leaders | The Daily Leadership Scoop | Scoop.it
Over my career, I have been blessed and I have been cursed. I have been blessed when managed, coached and trained in business, sports and life by some of the world’s best leaders. However at times I
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John Michel's curator insight, April 22, 2014 12:03 AM

I have come to conclude that there are two kinds of leaders in this world – The Encouraging Leader and the Critical Leader.

Pavel Barta's comment, April 23, 2014 3:07 AM
Thank you, this is a simple but powerful truth about what a great leader does. I myself went through a similar process as a young men, being blessed with people who saw me as who I could become and thus allowed me to grow ... Thank you for sharing.
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7 Warning Signs that Your Employees are About to Quit | When I Work

7 Warning Signs that Your Employees are About to Quit | When I Work | The Daily Leadership Scoop | Scoop.it
Let’s face it – the hiring process can be a nightmare.  Sorting the wheat from the chaff is an incredibly time-consuming task and there’s no

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Leading Against All Odds...

Leading Against All Odds... | The Daily Leadership Scoop | Scoop.it
» Against All Odds | "…on the shoulder of giants."

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AlGonzalezinfo's curator insight, April 21, 2014 9:13 PM

Inspired by our #leadwithgiants tweetchat with @MaaHoda.  A wise quote for a wise post by a Civil War survivor and leader that leads by example.  



This section reminds me of the most painful time of my life, when I had to leave those I loved and trusted the most.  


Seek advice and surround yourself with people you love and trust.1 This is more useful than going to hide in faraway places, alone with your thoughts, fears and problems. 


David Hain's curator insight, April 25, 2014 6:20 AM

Great tweetchat from Hoda Maalouf with Dan Forbes.

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4 Systems Jack Daly Says You Must Have to Build an Amazing Culture

4 Systems Jack Daly Says You Must Have to Build an Amazing Culture | The Daily Leadership Scoop | Scoop.it
If you don't have these systems, you probably don't know Jack. Master coach Jack Daly puts you on track for a great culture with these four critical processes.
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Wise Leaders Focus on the Greater Good

Wise Leaders Focus on the Greater Good | The Daily Leadership Scoop | Scoop.it
Our times require leaders who are not only intelligent, but wise. Wise leaders develop strategies that target the greater good, not just an organization or individual. The more that companies,

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Traits of a Motivated Leader

Traits of a Motivated Leader | The Daily Leadership Scoop | Scoop.it
If there is one trait that virtually all effective leaders have, it is motivation – a variety of self-management whereby we mobilize our positive emotions to drive us toward our goals. Motivated

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John Michel's curator insight, April 21, 2014 3:18 PM

Plenty of people are motivated by external factors, such as a big salary or the status that comes from having an impressive title or being part of a prestigious company. By contrast, those with leadership potential are motivated by a deeply embedded desire to achieve for the sake of achievement.

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To Create Change, Leadership Is More Important Than Authority

To Create Change, Leadership Is More Important Than Authority | The Daily Leadership Scoop | Scoop.it

Aspiring junior executives dream of climbing the ladder to gain more authority.  Then they can make things happen and create the change that they believe in.  Senior executives, on the other hand, are often frustrated by how little power they actually have.

 

The problem is that, while authority can compel action, it does little to inspire belief.  It’s not enough to get people to do what you want, they also have to want what you want — or any change is bound to be short lived.

 

That’s why change management efforts commonly fail.  All too often, they are designed to carry out initiatives that come from the top.  When you get right down to it, that’s really the just same thing as telling people to do what you want, albeit in slightly more artful way.  To make change really happen, it doesn’t need to be managed, but empowered. That’s the difference between authority and leadership.


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John Lasschuit ®™'s curator insight, April 21, 2014 2:43 PM

Greg Satell on #HBR
Change always requires #leadership rather than #authroity 

Ivon Prefontaine's curator insight, April 21, 2014 8:47 PM

This is interesting. It explains why so little changes in bureaucratic institutions i.e. school. There is little in terms of leadership and not much authority. What is exercised is coercive power.

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6 Leadership Styles, And When You Should Use Them

6 Leadership Styles, And When You Should Use Them | The Daily Leadership Scoop | Scoop.it
Great leaders choose their leadership style like a golfer chooses his or her club, with a calculated analysis of the matter at hand, the end goal, and...
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John Michel's curator insight, April 20, 2014 11:17 PM

The best managers consistently allow different leaders to emerge and inspire their teammates (and themselves!) to the next level.

Vittorio Grieco's curator insight, April 22, 2014 10:42 PM

#maglia_rosa

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8 Ways to Manage Someone You Don't Like

8 Ways to Manage Someone You Don't Like | The Daily Leadership Scoop | Scoop.it
In business, you are bound to cross paths with people you don't care for. Here are some tips on how to improve your working relationship with them.

Via Merdrignac Soizic, Jean-Philippe D'HALLUIN
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Michael Binzer's curator insight, April 20, 2014 1:16 PM

What exactly does this mean? Well, you have to be a people person to lead. Otherwise you can only lead people like yourself.