INDIANAPOLIS -- John Gross, a resident of Indianapolis' south side, was leaving Florida with the remains of his grandfather -- Mario Mark Marcaletti, a Sicilian immigrant who worked for the Penn Central Railroad in central Indiana -- in a tightly sealed jar marked "Human Remains."
"They opened up my bag, and I told them, 'Please, be careful. These are my grandpa's ashes,'" Gross told RTV6's Norman Cox. "She picked up the jar. She opened it up. She used her finger and was sifting through it. And then she accidentally spilled it."
Gross says about a quarter to a third of the contents spilled on the floor, leaving him frantically trying to gather up as much as he could while anxious passengers waited behind him.
"She didn't apologize. She started laughing. I was on my hands and knees picking up bone fragments. I couldn't pick up all, everything that was lost. I mean, there was a long line behind me."
TSA rules say a crematory container in carry-on baggage must pass through the X-ray machine at the security checkpoint.
But the agency's own website says human remains are to be opened under, “no circumstances..."