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Business Leaders: Win Customer Experience Loyalty on the Move!

Business Leaders: Win Customer Experience Loyalty on the Move! | The 360 Customer Experience | Scoop.it
The secret to winning customer experience loyalty is to keep pace w/ their changes especially when they are on the move! 4 reasons mobility impacts loyalty.
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Customer Experience: The Next Big Competitive Advantage

Customer Experience: The Next Big Competitive Advantage | The 360 Customer Experience | Scoop.it
Let's discuss customer experience (CX). According to this post last week, CX is also in danger due to...hype. So I'm reporting to duty to combat this! Plus, yesterday's community manager hangout about magical customer experiences was encouraging.
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10 Most Popular Posts and Milestones of 2012

10 Most Popular Posts and Milestones of 2012 | The 360 Customer Experience | Scoop.it
Loyalty is dead, customers will behave differently in 2013 and Zappos top the customer experience blog charts!
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Instagram Turns Evil, And It's All Our Fault

Instagram Turns Evil, And It's All Our Fault | The 360 Customer Experience | Scoop.it

How the business model of the Web pretty much forces companies to abuse us. Even if it's at the expense of the customer, are they right? 

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Luxury Experiences Up; Luxury Goods Down

Luxury Experiences Up; Luxury Goods Down | The 360 Customer Experience | Scoop.it
Luxury brands are struggling with keeping customers satisfied. The Huffington Post highlighted ways luxury needs to evolve.  Luxury experiences are preferred over luxury goods.
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3 Customer Experience Management Tips for Startups

3 Customer Experience Management Tips for Startups | The 360 Customer Experience | Scoop.it

Startups, to succeed, need to build a company that encourages customers to recommend their brand, buy more from them (as startups expand their product line / service offerings) and remain as a long-term customer. How can startups implement a CEM program? Based on best practices research in CEM, Bob Hayes offers three suggestions on how startups can begin incorporating customer feedback into their DNA.


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Coke Revamps Web Site to Tell Its Story

Coke Revamps Web Site to Tell Its Story | The 360 Customer Experience | Scoop.it
The venerable beverage company is repositioning its Web site as a consumer magazine called Coca-Cola Journey.
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Holiday Experience Shopping

Holiday Experience Shopping | The 360 Customer Experience | Scoop.it

45% of people polled they would rather skip Christmas?! People are stressed out for holiday shopping. Making it easier on employees and customers can go a long way.

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Meet Dropbox Chooser, The Improved Upload Or Attach Button For The Cloud-Based Set | TechCrunch

Meet Dropbox Chooser, The Improved Upload Or Attach Button For The Cloud-Based Set | TechCrunch | The 360 Customer Experience | Scoop.it

Dropbox introduced a new feature today, called Chooser, which allows developers to build in an "attach from from Dropbox feature" for their web-based products." Making it simpler which customers adore!


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Several Ways to Thank Your Customers

Several Ways to Thank Your Customers | The 360 Customer Experience | Scoop.it

Creative ways to thank your customers....Tis the season!!

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Tony Hsieh: 'I Fire Those Who Don't Fit Our Company Culture' [VIDEO]

Tony Hsieh: 'I Fire Those Who Don't Fit Our Company Culture' [VIDEO] | The 360 Customer Experience | Scoop.it
Tony Hsieh won't hire stellar candidates if they don't fit the Zappos culture--and he fires those who don't inspire it. 
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50 Creative Ways to Thank Customers on Thanksgiving and Beyond

50 Creative Ways to Thank Customers on Thanksgiving and Beyond | The 360 Customer Experience | Scoop.it
The most important part of a business is its customers. Here are 50 creative ways to thank them this Thanksgiving.
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Great customer experience comes from innovative and flux businesses!

Great customer experience comes from innovative and flux businesses! | The 360 Customer Experience | Scoop.it
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Customer Loyalty: Is It A Two-Way Street?

Customer Loyalty: Is It A Two-Way Street? | The 360 Customer Experience | Scoop.it
Business leaders often fret over ways to gain and keep customer loyalty, but what about the other way around? Most companies, I'd argue, don't show that loyalty to the customers. Is this fair? I don't think so.
360Connext 's insight:

Inspired by Donald T Regan

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How much is the Starbucks experience worth?

How much is the Starbucks experience worth? | The 360 Customer Experience | Scoop.it
“Starbucks represents something beyond a cup of coffee”, says Howard Schultz, CEO of Starbucks. He’s right. Consumers are not quibbling about the new $7 cup of coffee. In fact, it seems to be a run...
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2012's Great Moments In Hotel Customer Service

2012's Great Moments In Hotel Customer Service | The 360 Customer Experience | Scoop.it
While many like to bemoan the lack of customer service in the hospitality industry these days, there are still a handful of properties around the globe who know how to do things right.
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5 Customer Experience Tools

5 Customer Experience Tools | The 360 Customer Experience | Scoop.it
Any organization can implement these 5 tools to evaluate customer experience.
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Tim McDonald's curator insight, December 12, 2012 8:41 AM

Any time I see a Swiss Army knife, I think of a community manager. Customer experience is a vital part of any community manager's role. 

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Customers: 3 Ways to Create Customer Loyalty in Business | Business Unplugged | Carol Roth

Customers: 3 Ways to Create Customer Loyalty in Business | Business Unplugged | Carol Roth | The 360 Customer Experience | Scoop.it

Get your employees pumped. Over-deliver. 

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How Can Skydiving Cats Create the Ultimate Customer Experience? | Business 2 Community

How Can Skydiving Cats Create the Ultimate Customer Experience? | Business 2 Community | The 360 Customer Experience | Scoop.it

YouTube = Cat Videos =)

 

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Infographic: How Did Your Customer Experience Get on the Naughty List

Infographic: How Did Your Customer Experience Get on the Naughty List | The 360 Customer Experience | Scoop.it

Infographic on how customers are ignored, neglected and harangued during the holiday season and every day.

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Can You Get A Luxury Shopping Experience Online?

Can You Get A Luxury Shopping Experience Online? | The 360 Customer Experience | Scoop.it

"A personalized experience is the ultimate in luxury."  Should technology be avoide?

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Mobile Apps: The Trouble With Using 'Responsive Design' - Forbes

Mobile Apps: The Trouble With Using 'Responsive Design' - Forbes | The 360 Customer Experience | Scoop.it

Responsive design is not a cookie cutter solution and prevents a business wanting to deliver a unique experience to customers. Think LinkedIn and banks who create their own innovative apporach on mobile!

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Humanizing the Transaction via Social Media | Social Media Club

Humanizing the Transaction via Social Media | Social Media Club | The 360 Customer Experience | Scoop.it

Eating out is a customer experience - even fast food chains and Starbucks are making the transcitions a fun and enjoyable experience. Better than just 'here's your fast food' and be on your way out. 

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Tim McDonald's curator insight, December 12, 2012 8:43 AM

It's not B2B or B2C, It's P2P. Start making it personal for your community. 

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Customer experience management technologies shape business strategies

Customer experience management technologies shape business strategies | The 360 Customer Experience | Scoop.it

"Coca-Cola Freestyle, introduced in 2009, provides a new way for people to interact with the Coke brand and delivers individual control for each user. It’s yet another example of technology shaping customer experience management (CEM)."


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Why ‘Sorry, We’re Closed’ May Close You Forever | Business 2 Community

Why ‘Sorry, We’re Closed’ May Close You Forever | Business 2 Community | The 360 Customer Experience | Scoop.it
Yesterday’s customers were future-oriented. “When can you get this to me?” they asked.
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