Be polite – and more than that, be friendly! Make your customers feel at ease talking to you. If a customer feels that it’s a pleasure to work with you, they’ll be much more likely to give you repeat business in the future.
For one easy example of something you can do to impress your customers, ask them what language they’d prefer to communicate in. Odds are you’ll be speaking either the source or target language of translation with them, and after all, you’re the linguist here – you should be comfortable with either. Maybe they’re happier speaking their native tongue, or maybe they’d like to practice a second language with you. Either way, it doesn’t hurt to ask, and you might get to impress them with your well-honed language skills!
Via STL di Sabrina Tursi