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5 Steps to making your Customer Service Really Shine

5 Steps to making your Customer Service Really Shine | Technology in Business Today | Scoop.it
To grow your business and stay on top in today’s highly competitive marketplace, you have to realize that it’s the Customer Service that really determines your business success. Check these 5 steps to making your customer service really shine.
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The Cost of Unhappy Customers to your Business

The Cost of Unhappy Customers to your Business | Technology in Business Today | Scoop.it
An infographic The Cost of Unhappy Customers to your Business
A great infographic outlining the Cost of Unhappy Customers to your Business
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Progressive training's curator insight, June 13, 8:37 AM

The Cost of Unhappy Customers to your Business 

 

#sales #management 

Training in Business's curator insight, June 13, 8:49 AM

The Cost of Unhappy Customers to your Business

 

#business #management 

Marc Kneepkens's curator insight, June 13, 9:09 AM

Reading the story of the musician who was treated badly by United Airlines does not surprise me. Just about every contact I've had in the last few years flying on United (which I now totally avoid), has been terrible. From grumpy employees, to stupid rules and 'creative' fees.

In my opinion: the worst airline in the world.

I should be totally honest though: I met a few nice and helpful employees, trying to clean up the company's mess.

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Beginning to End: Giving your Customer the Full Package

Beginning to End: Giving your Customer the Full Package | Technology in Business Today | Scoop.it
In the past, manufacturers have been required 
to do just that - Manufacture Products - but with
the changing shape of the manufacturing industry,
just producing good products is no longer
enoug
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BSN's curator insight, April 4, 5:27 AM

Beginning to End: Giving your Customer the Full Package  #business #customerservice #managementtips

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The True Cost of Bad Customer Service - infographic

The True Cost of Bad Customer Service - infographic | Technology in Business Today | Scoop.it
Did you know that American businesses lose $83 Billion each year due to poor customer experiences.Customer demand personal and engaging experiences every time they interact with a company. And why should not they?
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How to Build Deeper connections with Customers

How to Build Deeper connections with Customers | Technology in Business Today | Scoop.it
Here are four tips to keep in mind as you seek to build deeper connections with your customers.
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11 Ways Technology Will Impact Customer Communication

11 Ways Technology Will Impact Customer Communication | Technology in Business Today | Scoop.it
Entrepreneurs give advice about the technologies that keep the connection with customers personal.
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10 Smashing Ways to Employ Customer Experience for Consumer Influence

10 Smashing Ways to Employ Customer Experience for Consumer Influence | Technology in Business Today | Scoop.it
  Be everywhere, do everything, and never fail to astonish the customer -    Anon  
Have you noticed how customer experience design has grown in importance of brand marketing? More and more trying to astonish the customer.
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Zahid Yakoob's curator insight, December 16, 2013 6:59 AM

So what constitutes a great customer experience?

The quality of your company’s customer experience is ultimately determined by the way customers feel after their last interaction. If the customer is unhappy, your company’s customer experience is bad. If the customer doesn’t have a feeling one way or the other, your company’s customer experience is mediocre. If the customer feels good, your company’s customer experience is satisfactory. But if the customer feels delighted, your company’s customer experience is a substantial competitive advantage.

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5 Tips for Great Customer Service From an Online Business : Our Business News

5 Tips for Great Customer Service From an Online Business : Our Business News | Technology in Business Today | Scoop.it
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Treat 'Em to Keep 'Em - The Value of Loyalty

Treat 'Em to Keep 'Em - The Value of Loyalty | Technology in Business Today | Scoop.it
By encouraging loyalty among current customers, you can not only keep those people coming back, but also encourage new customers. Here, we talk statistics!
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25 Skills necessary for Excellent Customer Service in your Business [ Infographic ]

25 Skills necessary for Excellent Customer Service in your Business [ Infographic ] | Technology in Business Today | Scoop.it
The importance of good customer Service
As a Business your customers satisfaction should always be your main priority,
its important to that your staff have the best customer service skills to
ensu
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3 Customer Service Lessons from the Food Industry

3 Customer Service Lessons from the Food Industry | Technology in Business Today | Scoop.it
All small-business owners—especially in the food service industry—will tell you that their customers have changed in the last five years.
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BSN's curator insight, July 25, 2013 10:34 AM

Some useful customer service lessons from the Food industry

 

#business #biznet #smallbiz  http://goo.gl/tCP5xW

 

Training in Business's curator insight, July 25, 2013 4:17 PM

3 Customer service lessons from the Food Industry

#customers #management #business http://goo.gl/BRqvr0

 

 

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5 great customer service apps for your business

5 great customer service apps for your business | Technology in Business Today | Scoop.it

5 great customer service apps for your business http://su.pr/4d0r2u #CEM #custserv #CustomerService

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6 Tips for Creating a Customer Loyalty Program

6 Tips for Creating a Customer Loyalty Program | Technology in Business Today | Scoop.it
Big companies like Marriott and Toys R Us for years have spent millions of dollars on customer loyalty programs, offering frequent buyers points with each purchase that can be cashed in later for rewards.
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10 Customer Service Mistakes to Avoid on your Website [Infographic]

10 Customer Service Mistakes to Avoid on your Website [Infographic] | Technology in Business Today | Scoop.it
Customer Service Mistakes to Avoid on your Website
In this Infographic outlines 10 most common customer service mistakes
that might simply kill your customer service. That’s why avoiding them is t
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How technology can make Customer Loyalty schemes Smarter

How technology can make Customer Loyalty schemes Smarter | Technology in Business Today | Scoop.it
How technology makes loyalty schemes smarter
BRW
With 50 years of working life ahead of them, digital natives like Tudehope reflect tomorrow's loyal consumer.
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Techstore's curator insight, May 26, 6:32 AM

How technology can make Customer Loyalty schemes Smarter. #technews #technology

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Business Tip: How to say no without losing the Customer

Business Tip: How to say no without losing the Customer | Technology in Business Today | Scoop.it
Too busy to take on another client? Lucky you. But tread gracefully: You might need that business in the future.
I've been self-employed for more than 30 years. Most of that time I've been busy, but not always.
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5 Reasons Companies Fail to Earn Customer Loyalty

5 Reasons Companies Fail to Earn Customer Loyalty | Technology in Business Today | Scoop.it
Your business may say it’s committed to cultivating customer loyalty, but are your actions backing up those words?
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How Real-Time Data Is Changing The Way Marketers Understand Consumers

How Real-Time Data Is Changing The Way Marketers Understand Consumers | Technology in Business Today | Scoop.it
The eXelate optiX terminal provides marketers with real-time consumer insights.
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The Absolutely Ideal Customer Experience is NO Customer Experience

The Absolutely Ideal Customer Experience is NO Customer Experience | Technology in Business Today | Scoop.it
Companies all over the world are scrambling to try to improve their “customer experience.” Executives appoint Customer Experience Managers, they share their findings at customer experience (#Sales & #Marketing | The Ideal Customer Experience is...
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Richard Stadler's curator insight, December 18, 2013 2:00 AM

Complete b*****ks. An item can be bought from many stores. The one with the best purchase experience is where she'll buy.

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7 Ways to Master the Art of Customer Follow Up

7 Ways to Master the Art of Customer Follow Up | Technology in Business Today | Scoop.it
Sponsored Post
According to Harvard Business Review, the biggest complaint that customers have when dealing with any business is poor follow up. Fifty six percent complain that they need to re-explain their issue when calling back.
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Top Tips for Great Customer Service

Top Tips for Great Customer Service | Technology in Business Today | Scoop.it
In an age where terms like
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Customer Experience Driven by Technology at Big Banks

Customer Experience Driven by Technology at Big Banks | Technology in Business Today | Scoop.it
According to a new report by Forbes, banks are digging deeper into technology and social media to enhance the customer experience.
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Kaley Hannon's curator insight, August 28, 2013 11:35 PM

Banks are beginning to jump on the social media bandwagon in order to assess customer satisfaction. They are able to manage what direction to go in through the feedback received leading to improved customer experiences. 

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How to select the best Customer Relationship Manager (CRM) for your business

How to select the best Customer Relationship Manager (CRM) for your business | Technology in Business Today | Scoop.it
Keeping on top of active leads and managing the day to day relationship with clients is an area of your business that can’t be ignored.  We’ve helped many of our clients translate their piles of cl...
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11 Tips for Successfully Building Repeat Customers

11 Tips for Successfully Building Repeat Customers | Technology in Business Today | Scoop.it
The purpose of a business is to create repeat customers. We took some liberties with the Drucker quote by adding the word repeat. Repeat customers.
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5 Ways to Know What Your Customers Want Before They Do

5 Ways to Know What Your Customers Want Before They Do | Technology in Business Today | Scoop.it
You have to train yourself to see the world through their eyes. Here's how.
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