Vacations are meant to be stress-free outings. But vacations can come with their fair share of frustrations. Waiting in the check-in line at the airport or in the check-in line at the hotel can be tiresome. And without any information about what is causing the delay, customers can quickly lose patience. We won’t even discuss lost luggage.
Anyone who works in the hospitality industry knows that these are the moments that can make or break a customer’s perception of a business.
Hotels and restaurants have begun to deploy kiosks to increase operational efficiency and improve customer service, and Kiosk manufacturer Lilitab documents this shift in its infographic.....