Millennials are fueling the growth of call center technology — well the modern take on the call center that is. This new generation of customer is demanding a new customer experience that is personalized, responsive and smart. 81% use social media to interact with customer service and 22% expect a 10 minute response time.Enter with a few clicks Talkdesk.
Talkdesk is announcing additional funding to close their Series A round of $15M led by Salesforce Ventures and a Talkdesk user base that sees a good crossover of customers with Salesforce.
Being able to instantly connect with customer builds loyalty and leads to increased sales. But to actually accomplish that means interacting with your customers intelligently and not treating them like a number. To do that you need software that automatically puts information about the caller in front of the customer service representative and automatically accesses databases like Salesforce and Zendesk, which bring up all the relevant information about a caller in order to help a customer service representative better resolve the issue or route that customer to the best person who can.
The growing interest in the call center has led to more record growth for call center for the cloud and at Talkdesk that means hundreds of new customers each month and in big enterprise deals now vs. SMB.
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