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Managing Team Conflict: The ACES Method - Online Management Training

Managing Team Conflict: The ACES Method - Online Management Training | Team Disharmony | Scoop.it
Most leaders understand that conflict among team members is healthy, even necessary. But what can you do when that conflict turns hostile? Find out.
Sandi Givens's insight:

The 'ACES' approach described here seems a bit simplistic to me. The acronym stands for (1) Acknowledge there's a conflict, (2) Clarify what the conflict is about, (3), Enlist the parties' support for finding a solution, and (4) Suggest ways to Solve the conflict.

 

What's missing? 

 

Just as it 'takes two to tango', serious conflict requires all parties to acknowledge (to themselves and each other) that (a) they have been hurt/damaged/negatively impacted in the situation, and (b) they have CAUSED hurt/damage/negtative impact on others.

 

"But I didn't mean to upset them!"

 

Intentionally or not, consciously or not, people need to accept responsibility for their part in the conflict.

 

Want to hear more of my thoughts? I'd welcome you at http://www.sandigivens.com.au/blog

 

And if you'd like to discuss the conflict in your organisation and how I might help, please make contact at http://www.sandigivens.com.au/speak_with_sandi ;

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What's behind a rise in workplace bullying? - USA TODAY

What's behind a rise in workplace bullying? - USA TODAY | Team Disharmony | Scoop.it

What's behind a rise in workplace bullying?
USA TODAY

Sandi Givens's insight:

Yes, there IS an economic impact to workplace bullying - this article revelas all ...

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How To Deal With Bullying In The Workplace - CBS Local

How To Deal With Bullying In The Workplace - CBS Local | Team Disharmony | Scoop.it
WCHS-TV8
How To Deal With Bullying In The Workplace
CBS Local
NEW YORK (WLNY) — October is National Bullying Prevention month, and something important to point out — it's not just children who get bullied.
Sandi Givens's insight:

This women suggests learning to say 'no' can help if you are being bullied - and I agree

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