"We often don't sense the invisible chains of entrenched habits until poets, reformers and provocateurs start asking questions."
A century later, any leader today is well served to at least acquaint himself with Deming list to better understand what continues to plague corporate performance today.
Excerpted, four of the seven:
The Seven Deadly Diseases of Management
1. Lack of constancy of purpose to plan product and service that will have a market and keep the company in business, and provide jobs.
2. Emphasis on short-term profits: short-term thinking (just the opposite from constancy of purpose to stay in business), fed by fear of unfriendly takeover, and by push from bankers and owners for dividends.
3. Evaluation of performance, merit rating, or annual review.
4. Mobility of management; job hopping.