"Just 30 percent of these tools deliver as intended. Why? ...They’re misused by most organizations."
As Jeremy Hope and Steve Player reveal in Beyond Performance Management, while many tools are sound in theory, they’re misused by most organizations.
For example, executives buy and implement a tool without first asking,
- "What problem are we trying to solve?”
And they use tools to command and control frontline teams, not empower them—a serious and costly mistake.
Issue No. 251 of Your Weekly Staff Meeting highlights a new book from Harvard Business Review Press on how to select the right management tool—at the right time. The authors describe 40 tools in detail.