Systems Thinking for social systems
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How to Use Persona Empathy Mapping | UX Magazine

How to Use Persona Empathy Mapping | UX Magazine | Systems Thinking for social systems | Scoop.it

Empathy: it’s a buzzword in the UX design world. Everybody’s doing it! But what exactly are they doing? There isn’t a quick “Empathy Filter” that we can apply to our work or our team, no formula to pump out results, and no magic words to bring it forth. There is, however, a simple workshop activity that you can facilitate with stakeholders (or anyone responsible for product development, really) to build empathy for your end users. At Cooper, we call it Persona Empathy Mapping.


Via Terry Patterson, Fred Zimny
Juwaeriah Abdussamad's insight:

A great way to break into mental models!

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Terry Patterson's curator insight, July 20, 2014 7:11 PM

Yet another way to find out details about users in a very creative and practical way. The empathy mapping workshop from Cooper reminds us how important it is to consider "context" in our design work. This is an activity that may cost a bit of time and effort, but when it is well done, it delivers great insight for any design team. 

malek's curator insight, July 21, 2014 7:13 AM

An excellent example of the how to use design thinking in producing this highly informative empathy map.

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The jobs we'll lose to machines -- and the ones we won't

The jobs we'll lose to machines -- and the ones we won't | Systems Thinking for social systems | Scoop.it
Machine learning isn't just for simple tasks like assessing credit risk and sorting mail anymore -- today, it's capable of far more complex applications, like grading essays and diagnosing diseases. With these advances comes an uneasy question: Will a robot do your job in the future?

Via Rosário Durão, Fred Zimny
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Survey: 75 percent of patients want digital health services | mobihealthnews

Survey: 75 percent of patients want digital health services | mobihealthnews | Systems Thinking for social systems | Scoop.it

According to a survey of thousands of patients in Germany, Singapore, and the United Kingdom, the adoption of digital healthcare services remains low because existing services are either low quality or not meeting patients’ needs. The survey, conducted by consulting firm McKinsey, included responses from at least 1,000 patients in the three countries.

“Many healthcare executives believe that, due to the sensitive nature of medical care, patients don’t want to use digital services except in a few specific situations; decision makers often cite data that point to relatively low usage of digital healthcare services,” McKinsey analysts Stefan Biesdorf and Florian Niedermann wrote in a recent blog post. “In fact, the results of our survey reveal something quite different. The reason patients are slow to adopt digital healthcare is primarily because existing services don’t meet their needs or because they are of poor quality.” 

McKinsey found that more than 75 percent of respondents would like to use some kind of digital health service. Many are interested in “mundane” offerings, the firm wrote.

 

 


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rob halkes's curator insight, July 16, 2014 7:18 AM

Great Survey results, aligning with what experts already thought. Results generated by Germany, Singapore and the UK, but believed to be representative of patients in these advanced markets.


See my conclusions upon reading the report here

Marisa Maiocchi's curator insight, July 25, 2014 10:32 AM

Los resultados de una encuesta parecen derribar algunos mitos respecto de la "salud móvil" o m-health como "Esta tecnología solo la usan los jóvenes".

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What You Will Find On a Design Researcher's Bookshelf

What You Will Find On a Design Researcher's Bookshelf | Systems Thinking for social systems | Scoop.it
Sometime around 1996 I found myself standing in the upstairs library of a drafty, suburban Chicago Victorian owned by a mentor, marveling at what seemed to be a neurotic collection of books.

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If You're Not Proud, You're Not Done

If You're Not Proud, You're Not Done | Systems Thinking for social systems | Scoop.it
You owe it to yourself to be proud in life. Why do anything half-hearted if you can do it well? The truth is, if you're not proud, you're not done. (If You're Not Proud, You're Not Done.

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Never Give Up on What You Love

Never Give Up on What You Love | Systems Thinking for social systems | Scoop.it
Are you an aspiring artist or writer? No matter what you'd love to do in life, getting started is never easy!

Via Fred Zimny
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Pursue your art and never give up!

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Whats A Fablab? | Humanitarian News

Whats A Fablab? | Humanitarian News | Systems Thinking for social systems | Scoop.it
From the NYTimes Paulo Blikstein, an assistant professor at Stanford University, talks about the Fab Lab, an effort to inspire invention and innovation aimed at school-aged youth. (Whats A Fablab?

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Juwaeriah Abdussamad's insight:

A FabLab deisgned around experimentation prior to lectures delivers remarkable improvement in understanding among youth.

 

Experimentation before detailed explaination. Educational innovation

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Online public services and Design Thinking for governments

Online public services and Design Thinking for governments | Systems Thinking for social systems | Scoop.it
The digital era has changed the expectations citizens have regarding the communication of public services and their engagement with government agencies. 'Digital Citizenship' is common place and this is a great opportunity for institutions...

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Systemic Thinking: Building Maps for Worlds of Systems - Free eBook Share

Systemic Thinking: Building Maps for Worlds of Systems - Free eBook Share | Systems Thinking for social systems | Scoop.it
eBook Free Download: Systemic Thinking: Building Maps for Worlds of Systems | PDF, EPUB | ISBN: 1118376463 | 2013-09-10 | English | PutLocker

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Fox eBook's curator insight, August 11, 2013 9:06 PM

“Systemic thinking” is the process of understanding how systems influence one another within a world ofsystems and has been defined as an approach to problem solving by viewing “problems” as parts of an overall system, rather than reacting to a specific part, outcome, or event.

This book provides a complete overview of systemic thinking, exploring a framework and graphicaltechnique for understanding and identifying new ways to more efficiently solve problems and create solutions. Demystifying the conjunction of systems concepts and systemic diagramming techniques, this comprehensive pocket guide introduces and explains the basis of systemigrams, how to create a systemigram and a SystemiShow, illuminates multiple complex problems, and provides an overview of what purpose they serve for today’s industry professionals.

Systemic Thinking: Building Maps for Worlds of Systems:

Includes illustrative systemigrams and case studiesIncludes the SystemiTool software, developed by the authorsProvides an overview of systemic thinking, particularly with regard to systemigramsIncorporates graphical representations of systemigramsInstructs how and when to implement a systemigram when a problem arises

An invaluable book for industry professionals—specifically, technical leaders in industry and business trying to confront complex problems—Systemic Thinking is also ideal for postgraduate students in engineering andbusiness management.

Table of Contents

Journey I Systemic Failure 1
1 Where We Start From 3
2 Systemic Introduction 6
3 Raining On My Cascade 11
4 It’S The Whole, Stupid! 16
5 The Answer Is . . . Pioneer Acorn Pancakes? 23
Journey Ii Systemic Ideas: The Conceptagon 29
6 Frameworks 31
7 The Conceptagon 35
8 Boundaries, Interiors, And Exteriors 38
9 Parts, Relationships, And Wholes 46
10 Inputs, Outputs, And Transformations 57
11 Control, Command, And Communication 62
12 Structure, Process, And Function 76
13 Variety, Parsimony, And Harmony 86
14 Openness, Hierarchy, And Emergence 93
Journey Iii Systemic Maps: Systemigrams 99
15 What . . . ? 101
16 Why . . . ? 120
17 When . . . ? 140
18 How . . . ? 158
19 Who . . . ? 183
20 Where . . . ? 204
21 To Arrive Where We Started 233

 

eBook Free Download here: http://www.foxebook.net/systemic-thinking-building-maps-for-worlds-of-systems/

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Design Is Mainly About Empathy — Track Changes

Design Is Mainly About Empathy — Track Changes | Systems Thinking for social systems | Scoop.it
It’s really interesting when a professional tries to explain their complex work to a layperson. Here’s a good example — watch theoretical…

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How to Use Persona Empathy Mapping | UX Magazine

How to Use Persona Empathy Mapping | UX Magazine | Systems Thinking for social systems | Scoop.it

Empathy: it’s a buzzword in the UX design world. Everybody’s doing it! But what exactly are they doing? There isn’t a quick “Empathy Filter” that we can apply to our work or our team, no formula to pump out results, and no magic words to bring it forth. There is, however, a simple workshop activity that you can facilitate with stakeholders (or anyone responsible for product development, really) to build empathy for your end users. At Cooper, we call it Persona Empathy Mapping.


Via Terry Patterson, Fred Zimny
Juwaeriah Abdussamad's insight:

A great way to break into mental models!

more...
Terry Patterson's curator insight, July 20, 2014 7:11 PM

Yet another way to find out details about users in a very creative and practical way. The empathy mapping workshop from Cooper reminds us how important it is to consider "context" in our design work. This is an activity that may cost a bit of time and effort, but when it is well done, it delivers great insight for any design team. 

malek's curator insight, July 21, 2014 7:13 AM

An excellent example of the how to use design thinking in producing this highly informative empathy map.

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Tips on introducing Design Thinking to a group of decision-makers with no prior knowledge of the process.

Tips on introducing Design Thinking to a group of decision-makers with no prior knowledge of the process. | Systems Thinking for social systems | Scoop.it
I've been asked to give a presentation to introduce design thinking to a group of senior officials in a public sector environment.

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Lean Startup, Design Thinking, and The Mindset of the Syllabus

Lean Startup, Design Thinking, and The Mindset of the Syllabus Kyle Wild Founder, CEO of Keen IO I was (ill-advisedly) invited to guest lecture at UC Berkeley, (RT @SamUXBlake: Be skeptical of process, because there's no syllabus for innovation:

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Sean Spence's curator insight, October 1, 2013 12:15 AM

I like the irreverence and the asides - which are all in the spirit of the idea he's (sort of) talking about. Purposeful fuzziness. 

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Connecting With Users: A Design Research Primer for Healthcare

Connecting With Users: A Design Research Primer for Healthcare | Systems Thinking for social systems | Scoop.it
The more I work with early state healthcare companies, the more I hear that user experience is a big concern for CEOs. Patients and providers are now, more than ever, driving the decision for which products get purchased and how they get used.

Via Fred Zimny
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Design Research basics

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Insights are Design Elements in the Design OF Strategy

Insights are Design Elements in the Design OF Strategy | Systems Thinking for social systems | Scoop.it
Strategic thinking is an activity where the individual produces insights that can be applied as part of strategy development. Insights arise through analysis and effort. When they appear, the strat...

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Systems Thinking as a Leadership Practice - George Ambler

Systems Thinking as a Leadership Practice - George Ambler | Systems Thinking for social systems | Scoop.it
The practice of system thinking helps us see the underlying inter-relationships and connections which create the events occurring in our organisations.
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10 Rules for a Successful Design Thinking Workshop PDAgroup

10 Rules for a Successful Design Thinking Workshop PDAgroup | Systems Thinking for social systems | Scoop.it
At first glance, Design Thinking may look extremely complicated. Follow 10 simple workshop rules to ensure your team gets the most out of the experience! (What makes a #DesignThinking workshop truly inspiring?

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