If you, as a business owner, think that the customer service experience of your customers doesn’t last beyond a single interaction, then you may want to think again. In fact, according to Forrester Research, only 37% of brands received good or excellent customer experience index scores in 2012 whereas, 64% of brands got a rating of “OK,” “poor,” or “very poor” from their customers. Another research shows that as many as 89% of consumers started doing business with a competitor after experiencing poor customer service from a business. According to Desk, a New York based, renowned self-customer service support centre, up to 60% of consumers are likely to pay more for a better customer experience.
Nurturing a great relationship with your customers is a crucial part for growing a successful business. And it is even more so in this age of automation and innovation where every business is competing fiercely to get that additional customer. You, as a business, want to increase customer satisfaction, build royalty and drive profitable growth. On the other hand, your customers are looking for fast, easy and accurate issue resolution that actually addresses their problems. While achieving both of these goals, mentioned above, can be a tricky matter, it can be done with the help professional contact centre. A professional call centre can help your business grow by enhancing customer relations, improved efficiency, minimising expenses, and improving office communication.
Run your inbound & outbound customer acquisition & retention campaign with the help of Sydney call centre so that you can take your business one step ahead of your competitors. Call 02-80157580 to learn more about premium rates and services.
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