In a conversation with Barbara Kellerman journalist Kenneth Mikkelsen explores why leadership is so hard to exercise today. This is a must read for everyone interested in leadership and management trends. Read the story in Mannaz' international newsletter.
The interview with Barbara Kellerman relates to her latest book: "The End of Leadership."
Barbara raises the important questions: Why has the leadership industry, for all its apparent successes, failed on so many levels? Why do incompetence and intemperance continue rampant? Why are ethics so elusive? Why is teaching leading full of “flaws”? Why has it proved so hard to build a body of knowledge? Why are our leaders so widely disdained—and why is our trust in leaders of every stripe at a leaden low?
Barbara has strong opinions about the leadership industry. She doesn't believe that becomming a leader is a quick fix that can be learned from a seven-step guide written by former CEOs or short and expensive leadership courses.
"Customer experience is more than just service. Stephen Covey, best-selling author, teacher, and mentor, was a master of customer experience."
"With Covey’s passing, I dedicate this post to Covey, a master of experience who taught us to think abundantly and be willing to share and help those who ask for assistance.Covey’s “7 Habits of Highly Successful People” are a template to the 7 Habits of Highly Effective Customer Experience."
Read the full article for ideas around how to improve the customer's experience when working with your company.
Marketing is all about enlightening the positive aspects of a product or service in order to sell it or improve its public image. Ethics is all about respecting non-spoken rules enabling life in society.
Via Brian Yanish - MarketingHits.com
If you make time to list all the things you are grateful for, and you feel the feelings of gratitude, you will feel amazing every day. Your frequency will be.
If you make time to list all the things you are grateful for, and you feel the feelings of gratitude, you will feel amazing every day. Your frequency will be high and you will move through your days in love with being alive, bringing joy wherever you go, positively affecting one person after another.
When you live a life like this, everything you want will come before you even ask.
There is a system behind The Implicit. This system has a feedback loop of one person conveying messages and another interpreting the messages, and we tend to attribute the meaning we associate to messages to the intent of the sender instead of saying it was what we interpreted.
For the past 20 years, I’ve taught aspiring young business leaders at Stanford University’s Graduate School of Business. These ambitious future leaders – drawn from every race, religion, ethnicity and nationality -- spend two years in Palo Alto...
“What the world needs now is more geniuses with humility, there are so few of us left.” -Oscar Levant We want to follow people with confidence, charisma and a strong sense of direction. Confidence inspires, attracts, excites and ...
John Maxwell once commented on the time it typically takes to develop your leadership. The first few years in the organization is spent building relationships and showing your worth by the production you do. From years 5 to 7, you begin to see real traction as people recognize your leadership skill and contributions.
After year seven, you begin to see results from your reputation in the community. This is why, he points out, if you continually move – from one job to another, from one place to another – you will have difficulty experiencing the larger returns on your leadership. They just don’t come quickly. When you do stick it out, through the good and the bad over the years, you can enjoy some great rewards as a leader.
Amazingly, all those years of hard work, dedication, and sacrifice for your vision, can be wiped out so much quicker than you created it. A legacy of great achievement can be removed from the public memory because of a gross violation of leadership ethics.
Heidi’s future success is not the question here. She will continue to experience personal success, as demonstrated by her journey so far. She will continue to stretch and be stretched. She is a “high-potential” young professional in her mid-thirties with the drive to make a difference in life. The question is not will she get there, it is how and when and at what cost? Leadership development coaching will accelerate her journey and minimize the hard knocks along the way.
Last week, I wrote about “the conspiracy of time” and the push back exerted against our development as people, as leaders. Simply speaking, the conspiracy of time is an enticement to live over-committed lives.
Why does this matter? Because when it comes to personal success, there is one thing missing in most people’s lives today, space.
Why must you create space to grow as a leader?
Here is the Next Level Coaching philosophy. This is the “secret” to accelerated personal growth and development … how to enjoy maturity as a person. It is the “formula for future success”.