I often say criticism is the surest, shortest path to excellence. I always ask clients for feedback when delivering work, but I only realised on my weekend away that I seldom seek it afterwards via follow up. I now see that I’m doing my clients a disservice. I may even be thwarting income and growth. Here’s why. As a childless couple, our pets are very important to us. So we spent our weekend in ‘doggie friendly’ accommodation. The cottage was immaculate and thoroughly geared to make us all comfortable. Unfortunately, on the last night, one dog found a gap in the garden fence and headed for the hills. Recapture was arduous and the dog’s subsequent confinement inside defeated the garden’s purpose. The cottage had no feedback form, so I resolved to ring the owner to prevent future guest distress. But when I got home, work backlog drove this thought from my mind. I’ll ring today (barring acts of God). Had there been a feedback form, or had the owner [...]
Feedback to students Teaching staff are strongly encouraged to tell students (either the current year if the evaluation results are available in time, or students who take the course the following year) what changes will/have been made in the course and its teaching as a result of what students have said in their feedback.
Universities and governments around the world rely on student evaluations to assess university teachers and degrees. Likewise, potential students check online ratings when deciding where to study. These…
See what past students have said about the Transition Office's successful programs. Click on the links below to jump to a section. Don't forget to view our interviews with past IAP and Foundation Studies students talking about their experiences.
Effective feedback mechanisms need to work as a continuous loop. If there is trust in feedback systems, good communication of feedback, and students are able to see actions put in place as a result of feedback they have given, then they will view surveys as having a stronger role to play in the improvement of courses and the academic institution as a whole, even if they themselves as leavers would not be directly affected.
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