Rural Americans in 37 states are experiencing unprecedented problems making and receiving telephone calls on their landline phones. The problem has grown so much, the Federal Communications Commission has announced it will investigate the 2,000 percent increase in complaints from customers who are fed up with bad phone service.
In a Stop the Cap! special report published this week, we shared details about the deteriorating landline networks owned by AT&T and Verizon. But the problem extends beyond those phone companies, and is causing more than a little inconvenience for affected customers.
Hospitals report they are increasingly unable to reach rural patients and 911 emergency call centers say a growing number of emergency calls are not getting through. Callers assume the problem isn’t with their landline telephone company, but with the hospital or 911 call center.
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