This post is the second in a series about the use of mobile in the social sector (read first post here). This series, as well as a forthcoming collection of three digital guides on this topic, are made possible through the generous support of the Vodafone Foundation.
Share your thoughts on how mobile technology is used for social impact with the hashtag #MobileImpact.
In all our priority work areas, we see the emergence of mobile technologies as providing unique opportunities and distinct challenges for underserved communities and the staff of institutions and organizations that serve these individuals and families.
On one hand, there have been unprecedented numbers of people in traditionally underserved communities adopting mobile devices (smartphones and tablets), and these devices often serve as their primary means to connect to information and services on the Internet.
The Pew Research Center has been tracking the “cell-mostly Internet user” phenomenon since 2011, and over that time, consistently high rates of people in several demographic groups—young adults, non-whites, less affluent people and people with less education—have said they go online mostly using their cell phone.
This fact remained true in 2013, as these data indicate:
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