As a whole, pay TV service providers don't meet customer expectations thanks to ongoing price hikes and reliability issues. And, in a twist of sorts, cable is seen as "an inferior mechanism for delivering television compared to fiber optics and satellite," according to the American Customer Satisfaction Index (ACSI) Information Sector for 2013.
Good news for pay TV service providers is that the subscription TV space as a whole ended a three-year run of bad customer satisfaction results with a 3 percent gain to climb to a grade of 68. The bad news is that this is the third worst score of 43 industries the ACSI covers. Pay TV service providers were six points lower than fixed line telephone service, which scored 4 percent higher with a 74.
The culprits driving the unsatisfactory results were easy to identify because they were the same ones that crop up every year.
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