Today’s IT departments face an identity crisis. Technology is an integral part of every single business process, and has come to dominate the lives of consumers who are routinely shopping online, downloading information, and browsing the Internet.
Yet ironically, in an era when technology rules, IT departments are losing ground fast: The forces of cloud computing, social media, and information management are evolving rapidly, and business managers are discovering and adopting new technology before IT departments even have a chance to master it. Gartner Research predicts that by 2015, 35 percent of most companies’ technology-related expenditures will be managed outside the IT department’s budget.
In order to thrive and have an impact in today’s businesses, IT departments must stay relevant. They must become service-oriented organizations. That means deploying user-centric and agile solutions that meet the business needs of the organization and individual departments. That means delivering IT as a Service (ITaaS), and becoming a team of service-oriented experts.
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