Baja Broadband hopes to reassure local communities of its continued commitment and service after recently being purchased by a Fortune 500 company.
Telephone Data Systems acquired Baja in February. TDS, a company based in Chicago that provides video, high-speed broadband and voice services, purchased Baja for $267.5 million.
"People get concerned when it's a big company that maybe they won't be serving the community like a small company would," Baja Broadband CEO Peter Kahelin said.
Kahelin said TDS primarily serves small rural communities throughout the nation.
"TDS may be a large company, but their corporate culture will continue to invest in the community, reaffirming Baja Broadband's commitment to the residents of Otero County," Kahelin said.
Kahelin said through the transaction with TDS, customers will see an increased level of responsiveness in customer support because of TDS' tradition of excellence in customer service.
The official transaction is expected to take place this summer.
Baja warned that during transition periods, consumers could be tricked with phone or email attempts from identity thieves trying to obtain account information or personal data.
"Neither Baja or TDS will contact customers to verify or gather information over the phone or via email. We already have that information," Kahelin said.
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