Ever since the first VoIP calls were made in 1973, packetized voice was supposed to be the nail in the coffin of enterprise PBX systems. Thirty-seven years later, conferencing and instant message and presence, or IM/P, have successfully penetrated the enterprise, but VoIP is still lagging behind traditional voice services in the large enterprise setting. It has found much broader acceptance among consumers and smaller businesses.
While there are several key barriers preventing widespread enterprise adoption of VoIP, more and more large companies are recognizing the usefulness of this technology. The enterprise VoIP equipment market will increase at a compound annual growth rate of 15 percent between 2010 and 2014, according to one study .
Meanwhile, more companies of all sizes have deployed unified communication (UC) solutions, including VoIP, this year than in 2010, found a recent report by InformationWeek.
The survey of more than 300 business technology professionals determined that 36 percent of organizations were using UC in 2012, compared to 30 percent in April 2010. Another 31 percent of businesses planned to implement a unified communications solution within the next two years.
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