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Success Leadership
Creative Leadership for Success, Empowerment & Happiness
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Rescooped by Richard Andrews from BUSINESS and more
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Change Your Employees' Minds, Change Your Business

Change Your Employees' Minds, Change Your Business | Success Leadership | Scoop.it

Many business leaders don't care why employees do anything as long as they follow the company's rules, processes, cultural norms and laws. But we've found that leaders can create and sustain stronger business results if they understand — and manage — how employees approach their work every day.


Via Martin Gysler
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Rescooped by Richard Andrews from PEOPLE BUILDING
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How to Become an Effective CEO: Chief Emotions Officer

How to Become an Effective CEO: Chief Emotions Officer | Success Leadership | Scoop.it

Chip Conley is the founder of Joie de Vivre Hospitality, which he began at age 26 and built to more than 30 properties in California alone. In 2010, Joie de Vivre was awarded the #1 customer service award in the U.S. by Market Metrix (Upper Upscale hotel category).

 

Conley has also been named the “Most Innovative CEO” in the Bay Area by the San Francisco Business Times, and I’m proud to call him a friend.

 

We’ve shared many glasses of wine together. He doesn’t know what I’m about to tell you, but it’s true (Hi, Chip!). When we first met, and after reading his first book on Maslow’s hierarchy of needs, I wondered “Is this Chip dude for real? Implementing self-actualization in a company?!?” My curiosity drove me to visit a few of his hotels, including Hotel Vitale, where I eventually concluded: these are the happiest employees I’ve ever met.

 

He has figured out what makes people tick.

 

 

Read more: http://bit.ly/wndzrV


Via Martin Gysler
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