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Scooped by Richard Andrews onto Success Leadership |
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“For many of the Top 10 it is their focus on employee engagement, training, development and motivation even for seemingly mundane jobs that differentiates the service experience.”“There is generally a movement to empower front line staff to step outside procedure and make sensible decisions in favour of the customer.”
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Your mindset, and ultimately your businesses' mindset, can impact positively or negatively, upon the ability of your business to be innovative and remain competitive.
The key, to which outcome rules in your business, is whether or not you have a "fixed" mindset or a "growth"mindset.
This excellent article, explains the difference between the two types of mindsets, identifies which mindset delivers positive outcomes in the area of innovation, and explains how you can change your midset, if change is required. Via Daniel Watson Delete the scoop?
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