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Scooped by Richard Andrews onto Success Leadership |
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“For many of the Top 10 it is their focus on employee engagement, training, development and motivation even for seemingly mundane jobs that differentiates the service experience.”“There is generally a movement to empower front line staff to step outside procedure and make sensible decisions in favour of the customer.”
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What means success for you?
Perhaps even questions like: why I’ve never thought…? If this happens, it’s might be a good time to linger a while on this question [...].
Via Martin Gysler Delete the scoop?
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