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Who are the UK’s 2012 Customer Experience Leaders and What Can We Learn From Them? | Futurelab – We are marketing and customer strategy consultants with a passion for profit and innovation.

Who are the UK’s 2012 Customer Experience Leaders and What Can We Learn From Them? | Futurelab – We are marketing and customer strategy consultants with a passion for profit and innovation. | Success Leadership | Scoop.it
“For many of the Top 10 it is their focus on employee engagement, training, development and motivation even for seemingly mundane jobs that differentiates the service experience.”

“There is generally a movement to empower front line staff to step outside procedure and make sensible decisions in favour of the customer.”

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Success Leadership
Creative Leadership for Success, Empowerment & Happiness
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4 Ways To Help Your Team Adapt To Change

4 Ways To Help Your Team Adapt To Change | Success Leadership | Scoop.it
The rate of change in business today is astronomic—and only increasing in speed. Moreover, the degrees of change that any single team or company experiences have a systemic impact upon the supporting and functional areas of that organization.
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donhornsby's curator insight, September 3, 5:02 AM

(From the article): Become project based. Contrary to popular belief, expecting one person to know and do everything is not ideal. To maximize a team’s output, it is critical to identify the right person with the right contextual knowledge of the subject at hand so that he or she can take that project and run with it. However, doing so creates a shift in the balance of power as the team’s focus morphs from being leader-centric to performance-centric—a paradigm not welcomed by all.

 

Whether it’s apparent or not, teamwork is how business gets done.   Without the collective interests and efforts to execute corporate strategy, progress—and therefore, performance—becomes limited. Even if you work solely in data and metrics and your best friend seems to be the computer, you must still report to somebody out of a common objective that binds the company: long-term success.

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9 Habits That Lead to Terrible Decisions

9 Habits That Lead to Terrible Decisions | Success Leadership | Scoop.it
And how you can avoid them.
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The Virgin Way - Insights Into Richard Branson's Leadership - Forbes

The Virgin Way - Insights Into Richard Branson's Leadership - Forbes | Success Leadership | Scoop.it
The Virgin Way - Insights Into Richard Branson's Leadership Forbes While Richard Branson's new book, “The Virgin Way” is “about listening, learning, laughing and leading”(1), applying the BRAVE leadership framework(2) to the book's ten summary...
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Richard Branson on Social Entrepreneurship

Richard Branson on Social Entrepreneurship | Success Leadership | Scoop.it
Finding new ways to improve people's lives is at the core of entrepreneurship. Virgin's CEO talks about how and why small businesses can get involved in social entrepreneurship.
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Who’s Being Left Out on Your Team?

Who’s Being Left Out on Your Team? | Success Leadership | Scoop.it
Feeling left out or ignored at work can have tremendously negative effects on workers’ well-being.
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11 bad management practices entrepreneurs are guilty of

11 bad management practices entrepreneurs are guilty of | Success Leadership | Scoop.it
Q. What is one bad management practice nearly all entrepreneurs are guilty of at one point?
The Young Entrepreneur Council is an invite-only organization comprised of the world’s most promising young entrepreneurs.
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Score a Meeting with Just About Anyone

Score a Meeting with Just About Anyone | Success Leadership | Scoop.it
We’re all inundated with meeting requests these days. It’s easy to say no to the egregious ones, like the stranger who recently emailed me to suggest that I meet with him on a specific date so I could provide him with free career coaching.
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The power of introverts

The power of introverts | Success Leadership | Scoop.it
In a culture where being social and outgoing are prized above all else, it can be difficult, even shameful, to be an introvert.
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16 Clues That the Future of Work Is Already Here - Workshifting

16 Clues That the Future of Work Is Already Here - Workshifting | Success Leadership | Scoop.it
How we work, when we work and even whom we work with are changing. Here are 16 clues that prove that the future of work is already here.

Via John Lasschuit ®™
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Carol Rine's curator insight, August 24, 6:35 PM

Powerful article...I see it happening already.

Rebecca Renck's curator insight, August 25, 6:43 AM

This is a wake-up call to something we already know.  Our world is changing drastically and this means in ever increasing relation to how we make a living and how our children will make a living in the not so distant future.  There are two points that need addressed now to support these changes and provide the best way to prepare our chidren.  Point one: we need to continue to modify education so that children get not only a basic skill set but also some specialized education as they become closer to the working age. 

Second,and maybe most important to us as parents, is that without the traditional office where most of us learned our work ethics and personal responsibility, along with many social skills as we came of age and entered the workforce, these things will need to be taught at a younger age.  Whether it be at home, school, church or organizations, a concentrated effort and / or instruction on integrity, self confidence, social skills, personal responsibility and time managament are needed.  Value based personal awareness curriculum need to be as important as math and writing skills. Even more important is the need to integrate more specialized skill and creative arts into their lives. Otherwise a young adult entering the workforce will not only have a difficult time being able to integrate socially and responsibly from a home office but will not have a skill set that he can market as a contractor.

Tracey Vickery's curator insight, September 5, 8:21 PM

The pace is faster than we have the ability to adapt.  Accelerated, self-directed learning will become the new norm.

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Fixing a Work Relationship Gone Sour

Fixing a Work Relationship Gone Sour | Success Leadership | Scoop.it
Sometimes you get stuck in a rut with someone at work — a boss, a coworker, a direct report. Perhaps there’s bad blood between you or you simply haven’t been getting along. What can you do to turn the relationship around?
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Abusive leadership infects entire team | (e) Science News

Abusive leadership infects entire team | (e) Science News | Success Leadership | Scoop.it
Supervisors who are abusive to individual employees can actually throw the entire work team into conflict, hurting productivity, finds new research led by a Michigan State University business scholar.
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Leadership through conversations

Leadership through conversations | Success Leadership | Scoop.it
Two weeks ago, I had the privilege of facilitating a discussion for a webinar for alumni of Georgetown University titled, “Conversations are the Work of a Leader.” In spite of my limitations as a presenter, there was a lot of appreciative feedback...
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Feeling rushed? Break the habit of hurry and overwhelm

Feeling rushed? Break the habit of hurry and overwhelm | Success Leadership | Scoop.it
Madeline is sitting in her boss’s office, patiently waiting for his full attention so she can preview a client presentation she has to deliver tomorrow. Meanwhile Rob, her boss, is sending a text on his smart phone.
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Give Your Organization a Work-Life Vision

Give Your Organization a Work-Life Vision | Success Leadership | Scoop.it
More and more companies are acknowledging the importance of work-life balance, at least as far as official policy goes.
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What Leadership Will Look Like In 20 Years - Forbes

What Leadership Will Look Like In 20 Years - Forbes | Success Leadership | Scoop.it
What Leadership Will Look Like In 20 Years
Forbes
For nearly 100 years, leadership has been a top-down game. The Industrial Revolution brought about scale, and the only way leaders knew to manage this scale was through hierarchy.
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Anu Ojaranta's curator insight, August 29, 12:58 PM

Employee pull and intelligent reaction! Needed already! 

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Employees can share in business benefits | CDScotland Blog

Employees can share in business benefits | CDScotland Blog | Success Leadership | Scoop.it

Giving employees a stake in the organisation in which they work can be a powerful tool in achieving real staff engagement.

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A Day-by-Day Program for Achieving Your Leadership Aspirations - Entrepreneur (blog)

A Day-by-Day Program for Achieving Your Leadership Aspirations - Entrepreneur (blog) | Success Leadership | Scoop.it
Entrepreneur (blog)
A Day-by-Day Program for Achieving Your Leadership Aspirations
Entrepreneur (blog)
Ask most executives and managers if they are great leaders and you'll hear, “No, but I have every intention of becoming one!
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donhornsby's curator insight, August 29, 5:55 AM

(From the article): To sustain new practices, focus on the day’s theme. Week by week, your intentions will get stronger, the mission clearer, your coaching better, execution more consistent and skills stronger. Transformation takes time, but it’s well worth it personally and professionally!

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The Problem with Using Personality Tests for Hiring

The Problem with Using Personality Tests for Hiring | Success Leadership | Scoop.it
A decade ago, researchers discovered something that should have opened eyes and raised red flags in the business world.
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The Most Important Leadership Behavior That Builds Trust (and 3 ways to demonstrate it)

The Most Important Leadership Behavior That Builds Trust (and 3 ways to demonstrate it) | Success Leadership | Scoop.it
Last week I conducted a webinar on the Four Leadership Behaviors That Build or Destroy Trust. During the session I asked the participants to select one of four leadership behaviors that influenced ...
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10 silly management games

10 silly management games | Success Leadership | Scoop.it
Most managers are rationale, logical, practical problem solvers when they first get promoted. Then, through organizational conditioning, they learn to play silly games. They are like the frog in a pan of boiling water.
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Accenture on Gamification

Get in the Game: Driving Exceptional Behaviours Through Gamification 

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The Most Productive People Know Who to Ignore

The Most Productive People Know Who to Ignore | Success Leadership | Scoop.it
A coaching client of mine is managing partner at a very large law firm, and one of the issues we’ve been working on is how to cope more effectively with the intense demands on his time—clients who expect him to be available, firm partners and other...
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Arizona Lowe's curator insight, August 21, 6:58 AM
Very interesting article ....
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How to Deal With the Fear of Being Unqualified

How to Deal With the Fear of Being Unqualified | Success Leadership | Scoop.it
Feeling unworthy (and worrying about being found out) is the cause of disquiet for many an entrepreneur. Here's how to address it.
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Leadership from the inside out

Leadership from the inside out | Success Leadership | Scoop.it
There is an interesting story about the shortest letter sent to an English newspaper. The editor asked readers to respond to the question, “What’s wrong with the world?” The following response was reported to have been received from C.K.
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Turbulent Times Require More Frequent Strategic Breaks

Turbulent Times Require More Frequent Strategic Breaks | Success Leadership | Scoop.it
“Here is Edward Bear, coming downstairs now, bump, bump, bump, on the back of his head, behind Christopher Robin.
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