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Who are the UK’s 2012 Customer Experience Leaders and What Can We Learn From Them? | Futurelab – We are marketing and customer strategy consultants with a passion for profit and innovation.

Who are the UK’s 2012 Customer Experience Leaders and What Can We Learn From Them? | Futurelab – We are marketing and customer strategy consultants with a passion for profit and innovation. | Success Leadership | Scoop.it
“For many of the Top 10 it is their focus on employee engagement, training, development and motivation even for seemingly mundane jobs that differentiates the service experience.”

“There is generally a movement to empower front line staff to step outside procedure and make sensible decisions in favour of the customer.”

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Success Leadership
Creative Leadership for Success, Empowerment & Happiness
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How to Unlock the Full Potential of Diverse Teams

How to Unlock the Full Potential of Diverse Teams | Success Leadership | Scoop.it
Organizing around a common purpose and sharing leadership encourages people to bring their authentic selves to work.
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Why Workplace Conflict Can Be Healthy

Why Workplace Conflict Can Be Healthy | Success Leadership | Scoop.it

​Most of us try to avoid conflict, especially at work. 

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Ron McIntyre's curator insight, April 16, 11:44 AM

In my opinion, the only time workplace conflict can be healthy is if there is already a relationship of trust and transparency. Outside of this it can become divisive.

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The best way to Mitigate Change Resistance | Stratex hub

The best way to Mitigate Change Resistance | Stratex hub | Success Leadership | Scoop.it
People affected by change experience emotional turmoil. Even positive changes involve uncertainty causing resistance to change
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How You Can Attract, Motivate And Retain Talent Through The Power of Purpose

How You Can Attract, Motivate And Retain Talent Through The Power of Purpose | Success Leadership | Scoop.it
Inspired, dedicated people drive success. Hire them.
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How to Design Meetings Your Team Will Want to Attend

How to Design Meetings Your Team Will Want to Attend | Success Leadership | Scoop.it
No, really.
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Ron McIntyre's curator insight, April 5, 1:37 PM

What do you think?

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Disrupting a Traditional Industry by Breaking its Rules

Disrupting a Traditional Industry by Breaking its Rules | Success Leadership | Scoop.it
An INSEAD alumnus takes on the global beverage business.
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Ron McIntyre's curator insight, March 21, 5:55 PM

Interesting in today's environment.

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A 3-Step Plan for Turning Weaknesses into Strengths

A 3-Step Plan for Turning Weaknesses into Strengths | Success Leadership | Scoop.it
Most of us never make a real effort to change, but we can if we try.
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Ron McIntyre's curator insight, March 21, 2:23 PM

Not convinced this is a good tactic for today's roles.

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The Neuroscience of Trust

The Neuroscience of Trust | Success Leadership | Scoop.it
Management behaviors that foster employee engagement
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Jose Luis Yañez's curator insight, April 1, 1:02 PM
The Neuroscience of Trust
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8 Qualities when Modelling Leadership - People Development Network

8 Qualities when Modelling Leadership - People Development Network | Success Leadership | Scoop.it
A leader who in addition to the essential 8 qualities when modelling leadership can be: trusted and inspires trust: consistent in dealing with people
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Using History to Motivate Change

Using History to Motivate Change | Success Leadership | Scoop.it
Creative and entrepreneurial employees thrive on a sense of the organisational past.
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When Employee Engagement Initiatives Go Wrong - Beekeeper

When Employee Engagement Initiatives Go Wrong - Beekeeper | Success Leadership | Scoop.it
Employee engagement initiatives are now the talk of the town at forward thinking companies. But not all employee engagement initiatives end up winning workers’ hearts and minds. For most companies, employee engagement failures aren’t too big a deal.
Richard Andrews's insight:
Got to love the "Kit Kat Outrage"!
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A Face-to-Face Request Is 34 Times More Successful than an Email

A Face-to-Face Request Is 34 Times More Successful than an Email | Success Leadership | Scoop.it
What’s most convenient isn’t always what’s most effective.
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Ron McIntyre's curator insight, April 16, 11:43 AM

Very true insight but getting those F2F meeting are getting more and more difficult unless relationships have been previously established. Then the question of a good ole boys club syndrome can rear it's ugly head. Find the balance is a real art.

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If Humble People Make the Best Leaders, Why Do We Fall for Charismatic Narcissists?

If Humble People Make the Best Leaders, Why Do We Fall for Charismatic Narcissists? | Success Leadership | Scoop.it
Human beings hunger for superheroes.
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Ron McIntyre's curator insight, April 12, 1:28 PM

Excellent Question and yes there is a bit of the old HERO Man Leadership school in that process.  

Ron McIntyre's curator insight, April 15, 8:21 AM

As was so appropriately pointed out in the article, the choice is ours.  Always has been and always will be so let's choose wisely who we follow.

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Liberating Structures - Introduction

Liberating Structures - Introduction | Success Leadership | Scoop.it

Unwittingly, the conventional structures used to organise how people routinely work together stifle inclusion and engagement.

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Ron McIntyre's curator insight, April 6, 12:49 PM

What do you think?

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How Employees and Managers See Things Differently -- and How to Fix It

How Employees and Managers See Things Differently -- and How to Fix It | Success Leadership | Scoop.it
Start today to mend the perception gap at your company. Here are 3 ways.
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How to Be Happy: 26 Strategies Backed by Research

How to Be Happy: 26 Strategies Backed by Research | Success Leadership | Scoop.it
Want to become happier? Look no further. Here are 26 science-based strategies guaranteed to raise your level o
Richard Andrews's insight:
No apologies for this seemingly off-subject post. Effective leadership is authentic, authenticity requires self confidence, happiness is fundamental to self confidence!
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Three Essential Elements of Customer Co-Creation

Three Essential Elements of Customer Co-Creation | Success Leadership | Scoop.it
The success of customer-driven innovation depends on who’s invited to participate.
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Dawn Hoenie's curator insight, March 31, 9:28 AM
The success of customer-driven innovation depends on who’s invited to participate.
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8 Ways Cutthroat Work Cultures Suck The Life Out Of You

8 Ways Cutthroat Work Cultures Suck The Life Out Of You | Success Leadership | Scoop.it
Is yours a cutthroat organization? If so, it'll cost you in more ways than one. #empathywins https://t.co/1TukZVKaFF https://t.co/gjYkYkDlT7
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Ron McIntyre's curator insight, March 21, 5:55 PM

Only 8 ways.  I can think so quite a few more.

Dawn Hoenie's curator insight, March 31, 9:28 AM
A culture that sucks the life out of you?  Just say No!  
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A Simple Habit for Greater Employee Accountability at Your Company

A Simple Habit for Greater Employee Accountability at Your Company | Success Leadership | Scoop.it
There's a huge gap of employee accountability throughout organizations, but you can raise the level of accountability in your company. Here's how.
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Why money is not an employee motivator

Why money is not an employee motivator | Success Leadership | Scoop.it
This column is part of Globe Careers’ Leadership Lab series, where executives and experts share their views and advice about leadership and management. Follow us at@Globe_Careers. Find all Leadership Lab stories attgam.ca/leadershiplab.
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Ron McIntyre's curator insight, March 13, 1:49 PM

What do you think?

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Servant Leadership: Putting Your Team First, and Yourself Second

Servant Leadership: Putting Your Team First, and Yourself Second | Success Leadership | Scoop.it
Being a servant leader can boost engagement, increase trust and build better team relationships. Includes 10 key characteristics of servant leadership.
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Ginger Jewell's curator insight, March 14, 6:55 PM
Leaders and their followers raise one another to higher levels of morality and motivation
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The 7 Secrets Self-Motivated Entrepreneurs Know - Mpact Wealth

The 7 Secrets Self-Motivated Entrepreneurs Know - Mpact Wealth | Success Leadership | Scoop.it
How do some entrepreneurs overcome obstacles, maintain intense focus, exemplify ironclad discipline and create companies out of thin air? Genius? Luck? Some secret sauce of success? Much of the answer lies in motivation. How do we define that? Psychology Today defines motivation as “the desire to do things.” An even more detailed definition explains that motivation is “the process that initiates, guides and maintains goal-oriented behaviors.” When you see a rising entrepreneur star, what you’re watching is an incredible amount of motivation -- of goal-oriented behavior. Motivation is like jet power propulsion. It transforms individuals from passive participants into active leaders, maybe because they know what's in the secret sauce." Here are seven of those ingredients of motivation that the most successful entrepreneurs know.1. They know what they are meant to do in life.The motivation literature is vast and varied -- and it gets complicated. Yet, as diverse as motivational theories are, there’s a single thing that unites them all: Motivation answers the why.Every human grapples with that enormous question of existence -- Why am I here? What’s my purpose? Although a definitive and data-backed answer to that existential question has hardly been forthcoming in the last few millennia, we can at least choose an answer for ourselves.And, one answer, as esoteric as it may sound, is that the purpose of one’s existence is a fundamental principle of life. You’ve got to know why you’re living in order to truly live.Choose a destiny, then. Define your purpose. Chart your course. Once you answer the why, you will have unlocked the first door on the path to constant motivation.2. They know what they’re supposed to do each day.Motivation starts infinitely broad, but gets infinitesimally detailed. When you know what you’re supposed to do in life, you can determine what you’re supposed to do each day.That defines successful entrepreneurs. They enter each day with a defined set of tasks, goals and objectives. Leo Babauta, who writes the blog Zen Habits, calls these “big rocks.” He describes that special knowledge like this: "The big rocks are the major things you want to get done this week."If you have several big rocks staring you in the face each week, then your goal each day is to chip away at them. Knowing that they are there and knowing you must conquer them creates a sense of motivation that won’t quit all day long.3. They prepare mentally for each day.Mere knowledge of the day’s plans isn’t quite enough. There must be another level of motivational power -- a psychological trick, as it were. The motivational Instagram account, before5am, explains that mental preparation is key. The author uses four hacks to boost his own motivation:Music is going to be the quickest way to snap your mind into a powerful state.On your phone you can create an album of the things you want in life.I look at my goals that are next to my bed straight away.Plenty of great motivational material is on YouTube.Techniques vary, but the principle holds true: Mentally prepping before your day begins is the key to dominating during the day.4. They refuse to rely on self-discipline alone.There’s an aura of respect and esteem that surrounds self-disciplined people. The truth is, however, that self-discipline -- willpower -- is like a muscle. And, like all muscles, willpower can be fatigued through overuse.Self-discipline, moreover, is limited. Benjamin Franklin was famous for his pursuit of moral perfection. At the conclusion of his perfection experiment, he wrote this: "I never arrived at the perfection I had been so ambitious of obtaining, but fell far short of it."Self-discipline will fail you, but a deep and underlying motivation will sustain you. You can use self-discipline to enhance your efforts, but don’t rely on it. 5. They are the authors of their own rule book.A self-motivated person has the courage to create his or her own rules for life. At the same time, all members of the human race are surrounded by other people, groups, subcultures and external forces. These groups will, quite naturally, exert an influence on one’s self perception, goals, vision, and dreams.Yet someone who is able to rise above those external pressures and create his or her own guidebook for living will create enormous personal motivation.Another way of saying this is that self-motivated people set their own standards. And, invariably, these standards are high:I will wake up at 5 a.m. daily.I will not eat sugar.I will not watch TV.I will work every weekend.I will eliminate toxic people from my life.High standards can be hard to maintain. Yet they produce massive amounts of motivation, which in turn helps to fuel high achievement.6. They develop insane goals.Another way that self-motivated entrepreneurs push forward is by using the power of goals. Goal-setting does something to the mind. LifeHack’s Dustin Wax explains it like this: ""According to the research of psychologists, neurologists, and other scientists, setting a goal invests ourselves into the target as if we’d already accomplished it. That is, by setting something as a goal, however small or large, however near or far in the future, a part of our brain believes that desired outcome is an essential part of who we are -- setting up the conditions that drive us to work towards the goals to fulfill the brain’s self-image."The science of setting goals basically says that the simple act of creating the goal helps to drive the accomplishment.Meanwhile, some laugh at others' big goals. Some scoff at those goals. But other people set such goals. And they achieve great things. One of today’s most notable entrepreneurs is a great example of someone possessing “insane” goals: He is, of course, Elon Musk. Business Insiderhas said that, “Elon Musk sets nearly impossible goals for SpaceX employees" and that "SpaceX has a seemingly impossible objective -- the ultimate goal of enabling people to live on other planets."But you can’t deny that such goals have thus far pushed Elon Musk and his SpaceX employees to achieve remarkable things.7. They never lose sight of the goal.Merely setting a goal does not by itself propel you to an unbreakable stream of a self-motivated existence. You have to keep those goals in mind all the time.Every day. Stuck on the mirror. Dinging on your phone. Taped to your computer. Hanging on the wall. Running through your mind. Everywhere. Always.Keep your goals at the forefront of your mind, and you’ll never lose motivation.ConclusionSelf-motivation is one of the underlying forces that distinguish successful entrepreneurs from those who stagger from one neglected startup to another.Self-motivation despises the role of luck, dismisses the component of self-discipline and looks to the power of goals for ultimate achievement in life.What are some of the things you’ve discovered that motivate you?


Read the full article at: www.entrepreneur.com
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