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Who are the UK’s 2012 Customer Experience Leaders and What Can We Learn From Them? | Futurelab – We are marketing and customer strategy consultants with a passion for profit and innovation.

Who are the UK’s 2012 Customer Experience Leaders and What Can We Learn From Them? | Futurelab – We are marketing and customer strategy consultants with a passion for profit and innovation. | Success Leadership | Scoop.it
“For many of the Top 10 it is their focus on employee engagement, training, development and motivation even for seemingly mundane jobs that differentiates the service experience.”

“There is generally a movement to empower front line staff to step outside procedure and make sensible decisions in favour of the customer.”

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Success Leadership
Creative Leadership for Success, Empowerment & Happiness
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Making a Tough Decision? Ask These Five Questions First.

Making a Tough Decision? Ask These Five Questions First. | Success Leadership | Scoop.it
When you're making a tough decision it's easy to let the wind take you for a ride. Try this instead.
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When It Comes to Innovation, Here are 7 Mistakes People Make

When It Comes to Innovation, Here are 7 Mistakes People Make | Success Leadership | Scoop.it
While many entrepreneurs want to grow their business and offer products with a competitive edge, they neglect techniques and systems that generate a flood of valuable ideas.
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5 Myths of Great Workplaces

5 Myths of Great Workplaces | Success Leadership | Scoop.it
Suppose that later this evening, after you have stepped away from your keyboard, put on your coat, and traveled home for supper, your organization underwent a magical transformation, reshaping itself into the world’s best workplace.
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Why Leaders Are Easier to Coach than Followers

Why Leaders Are Easier to Coach than Followers | Success Leadership | Scoop.it
Photo by Andrew Nguyen
Followers receive very little fanfare. In a culture obsessed with leaders, we think of follower’s role as submitting, taking direction, and dutifully executing the leader’s will.
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The Kind of Homework That Helps Coaching Stick

The Kind of Homework That Helps Coaching Stick | Success Leadership | Scoop.it
“Managers can have a powerful, positive impact on their employees’ performance, engagement and development through coaching. When skillfully done, it can help employees clarify meaningful goals and make progress toward achieving them.”
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You have dead wood?  Did you kill it?

You have dead wood?  Did you kill it? | Success Leadership | Scoop.it
"If you have dead wood in your organisation it is because you either hired dead wood in the first place, or you hired live wood; then killed it.”  W. Edwards Deming
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Employee Engagement and the Positive Approach

Employee Engagement and the Positive Approach | Success Leadership | Scoop.it

Does happiness at work drive greater productivity? 

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Sandeep Gautam's curator insight, February 26, 10:31 AM

Time that companies recognized the intricate connections and causal direction between happiness and productivity.

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How Gamification can Help (and Hurt) Your Employee Engagement

How Gamification can Help (and Hurt) Your Employee Engagement | Success Leadership | Scoop.it
See what gamification can and can't do for your workforce with these insights from Mark Jackson of Visibility Software.
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3 Ways Your Company's Mission Can Become Your Best Employee Engagement Tool

3 Ways Your Company's Mission Can Become Your Best Employee Engagement Tool | Success Leadership | Scoop.it
What is it about your company that captures the hearts and minds of employees?
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Use Your Staff Meeting for Peer-to-Peer Coaching

Use Your Staff Meeting for Peer-to-Peer Coaching | Success Leadership | Scoop.it
One of the unintended consequences of the constant right-sizing and flattening of our organizations is that we now live in a world where managers just don’t have time to do all that’s required of them in their daily jobs, let alone find time for...
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Survey Examines, What Do Employees Think About Leadership Ethics? - Forbes

Survey Examines, What Do Employees Think About Leadership Ethics? - Forbes | Success Leadership | Scoop.it
The survey concluded that employee perceptions of leaders are shaped by three main factors. And, surprisingly, that direct supervisors can impact ethics just as much as CEOs.
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Are You a Great Coach in the Office? - Huffington Post

Are You a Great Coach in the Office? - Huffington Post | Success Leadership | Scoop.it
“More and more businesses are realizing that management is more than task-based directive behavior.”
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The 4 keys to managing a happy, productive team

The 4 keys to managing a happy, productive team | Success Leadership | Scoop.it
“Nothing is more motivating than progress in meaningful work”
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John Michel's curator insight, February 22, 6:22 PM

Nothing is more motivating than progress in meaningful work and nothing more taxing than setbacks.

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Top 10 questions for employee engagement surveys

Top 10 questions for employee engagement surveys | Success Leadership | Scoop.it
Employee engagement surveys may range from annual "epics" to monthly pulse surveys, but there is no one-size-fits-all version.
Richard Andrews's insight:

I like these - but, to me, there's a vital question missing; "would you recommend this organisation to others as a great place to work

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Get Your Employees to Make Better Suggestions

Get Your Employees to Make Better Suggestions | Success Leadership | Scoop.it
Leaders often have a hard time getting their employees to speak up honestly about what’s really going on in their organizations.
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What Executives Value in Their CEOs

What Executives Value in Their CEOs | Success Leadership | Scoop.it
Steven Moore
A CEO’s reputation is a key part of a company’s success.
Few would disagree with that. But how about specifics?
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Your Coaching Is Only as Good as Your Follow-Up Skills

Your Coaching Is Only as Good as Your Follow-Up Skills | Success Leadership | Scoop.it
No matter how successful a coaching session feels while it’s underway, if it doesn’t lead to change after it’s over, it hasn’t been effective. Unfortunately, too many managers don’t adequately follow through and thereby squander the important time...
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Cracking the Employee Engagement Code

Cracking the Employee Engagement Code | Success Leadership | Scoop.it
Who isn’t rushing to the idea that just one more perk or break-room game table would boost employee engagement these days? The latest Gallup data suggest we have an emergency on our hands with just under 32 percent of U.S.
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Sandeep Gautam's curator insight, March 3, 11:09 AM

tying the day-2-day work with KRA's of the organizations is very essential to give people a sense of purpose!

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The 5 keys to engaging your team

The 5 keys to engaging your team | Success Leadership | Scoop.it
Josh Bersin explains how to make your organisation an irresistible place to work.
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Sandeep Gautam's curator insight, March 3, 11:15 AM

a really fresh perspective on employee engagement!

Roy Sheneman, PhD's curator insight, March 9, 10:20 AM

Here are some keys to ponder as you make that change in your organization...

Saskia Langenberg's curator insight, March 11, 3:55 AM

Mooi en simpel overzicht: hoe maak je je organisatie onweerstaanbaar?

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Five Ways To Succeed By Not Taking Credit

Five Ways To Succeed By Not Taking Credit | Success Leadership | Scoop.it
Once you reach a certain point in your career, a stunningly powerful tool becomes available: you no longer need to take credit for everything. Many executives never recognize this gift, and as a result they fall victim to a litany of ego-based traps.
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Navigating the Transition from Friend to Boss

Navigating the Transition from Friend to Boss | Success Leadership | Scoop.it
Guy walks into a bar.
Bartender notices how sad he looks and asks, “You OK?”
“I just lost my best friend,” says the guy.
“How’d it happen?”
“I became his boss.”
We all need friends at work. Looking for advice on a project?
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What CEOs Are Afraid Of

What CEOs Are Afraid Of | Success Leadership | Scoop.it
Deep-seated fears — of looking ridiculous, losing social status, speaking up, and much, much more — saddle children in the middle school lunchroom, adults on the therapist’s couch, and even, my research has found, executives in the C-Suite.
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Millennials Want To Work At Organizations That Focus On Purpose, Not Just Profit

Millennials Want To Work At Organizations That Focus On Purpose, Not Just Profit | Success Leadership | Scoop.it
Want to get young people excited about your company, then try being a better company.
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Tips To Bring Energies To Employee Engagement - TalentCulture

Tips To Bring Energies To Employee Engagement - TalentCulture | Success Leadership | Scoop.it

Employee Engagement: individual’s investment of wisdom, skills, energies, creativity and time in the work assigned. 

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Top 12 Employee Appreciation Statistics

Top 12 Employee Appreciation Statistics | Success Leadership | Scoop.it
“Valuable employee appreciation statistics regarding performance increases in recognized employees.”
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