I knew Gary wasn’t happy.
Early in my career, when I first began leading team-leaders, one of them was clearly struggling – he looked frustrated, sounded frustrated, and it didn’t take a genius to know something was bothering Gary.
So I asked if I could buy him lunch and hear what was on his mind.
As we ate, he began sharing complaint after complaint…he’d been disrespected and abused by a senior manager, his team wasn’t doing as well as he hoped, he wasn’t sure the company’s vision matched his own…and so on.
Gary had appreciated my invitation to lunch and the opportunity to be heard.
But as he started sharing his concerns, I couldn’t stand it…