Temkin Group reports a correlation between employee engagement and success in customer experience. In its 2016 Employee Engagement Benchmark Study, the firm showed that companies that excel at customer experience have one-and-a-half times as many engaged employees as customer experience laggards do. Gallup has found that a staggering 87% of employees worldwide are not engaged, but companies with highly engaged workforces outperform their peers by 147% in earnings per share.
According to “Real World Leadership,” aKorn Ferry global survey on leadership development published this month, organizations understand it’s a whole new world where slow growth and disruptive change are the norm.
“Innovation is no longer just about new technology per se. It is about new models of organisation. Design is no longer just about form anymore but is a method of thinking that can let you to see around corners. And the high tech breakthroughs that do count today are not about speed and performance but about collaboration, conversation and co-creation.”
Meeting Saturday afternoon with representatives of Paraguayan society, Pope Francis addressed young people in particular, telling them they must realize that happiness is a result of working to make a more fraternal world.
Inside: 5 Intergenerational Appreciative Inquiry In Conversation and In Action Editors: Marge Schiller, Matthew Moehle and Peter Whitehouse 9 Feature Choice Towards a Model for Engaged Governance: Citizen Conversations for a Participatory Democracy...
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