Strategy and Competitive Intelligence by Bonnie Hohhof
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Service is the new sales. Seize the opportunity - Accenture

Customer acquisition is costly. Companies with large, embedded customer bases that improve customer retention may increase margins by hundreds of millions of dollars. How? By improving customer service. While many companies are beginning to acknowledge the profit potential associated with churn reduction, few have mastered the art and science of customer service. In the digital age, the point of sale is no longer the singular point of victory. Customers are won (and lost) long before and long after the sales transaction. Retention is impacted by the experiences they have while evaluating and using products and services.

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Life Sciences Technology Vision 2015 - Accenture

Life Sciences Technology Vision 2015 - Accenture | Strategy and Competitive Intelligence by Bonnie Hohhof | Scoop.it

Companies are connected to a digital fabric and a global network that has the potential to touch all aspects of their business. This grand network of businesses, individuals and things has the power to introduce a new era in the digital age—the age of “digital ecosystems”. The Accenture Technology Vision 2015 surveyed the opinions of 1000+ C-suite and D-suite executives across industries from around the world about the technology trends. 100+ senior executives from life sciences firms participated in the survey across key developed and developing markets. Key digital trends and their likely impact were assessed in the survey.

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Avoiding Deal Blowups

Avoiding Deal Blowups | Strategy and Competitive Intelligence by Bonnie Hohhof | Scoop.it
This year looks markedly different, with confidence among chief executives high and shareholders still showing support for mergers, even as valuations climb to records and markets remain volatile.
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Goodbye Big Data, Hello Thick Data

Goodbye Big Data, Hello Thick Data | Strategy and Competitive Intelligence by Bonnie Hohhof | Scoop.it

Big Data is what it is, and the majority of brands and organisations find it to be a bit of a Damocles Sword. And due to the sheer size and volume of these data sets they are largely structured and quantitative. It can, I believe, still help understand new trends, behaviors and preferences, but like most other quant data, it still leaves the organisation bereft of any knowledge of why its customers are doing what they do. Thick Data plugs the gap between what organisations have, and what they need to be more instinctive and truly understand how people feel and their emotions that underpin the customer experience.

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Tech innovation is the cornerstone of competitive strategy

Competitive difficulties have pressured many organizations to more aggressively adopt innovation as the cornerstone of their strategy to succeed in today’s global business environment. You may not realize it but three-quarters of all senior executives rank innovation as one of their company’s top strategic priorities. That came out of a survey by the Boston Consulting Group...

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How To Build A Business That Matters

How To Build A Business That Matters | Strategy and Competitive Intelligence by Bonnie Hohhof | Scoop.it

So what are the secrets of companies that are able to stand the test of time? What does it take to create a business that matters to the world? To begin to answer these questions, we've spoken to people from a wide range of industries—from beauty to technology to furniture—who have helped build successful and seemingly enduring businesses. While they each have their own strategies for creating products that stand out in a crowded marketplace, there was one thread that connected their outlooks: Each was fixated with understanding and catering to the needs of their customers.

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William K. Fox's curator insight, November 15, 2015 7:38 PM
Fox Robbins Business Show likes this article that involves research, analysis and insight #foxrobbinsbusinessshow
Ian Berry's curator insight, November 15, 2015 8:29 PM

Heart share as well as mind share precede market share

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If CEOs Care About the Long Term, Why Don’t They Talk About It?

If CEOs Care About the Long Term, Why Don’t They Talk About It? | Strategy and Competitive Intelligence by Bonnie Hohhof | Scoop.it

CEOs are increasingly frustrated by the short-term orientation of investors. They say markets underappreciate long-term investments and ignore issues like employee and customer welfare, while pressuring companies to make decisions that maximize short-term earnings and stock prices. CEOs are perhaps right that some investors are short-term oriented and, as a result, damage the long-term success of businesses. However, according to research by our organizations – KKS Advisors and The Generation Foundation – few CEOs are providing materially relevant information to investors that would encourage long-term oriented capital allocation. So while CEOs may be increasingly airing their grievances about so-called quarterly capitalism, most have so far done little to change it. One aspect of long-term thinking is attention to environmental, governance, and social risks, and that’s where our research has focused.

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EY - Global telecommunications study: navigating the road to 2020

EY - Global telecommunications study: navigating the road to 2020 | Strategy and Competitive Intelligence by Bonnie Hohhof | Scoop.it

Our global telecommunications study navigating the road to 2020 is a landmark report based on interviews with 40 industry leaders worldwide including telecommunications operators, technology companies and industry experts. Taken together, interviewees represent organizations that generated US$670 billion in turnover in 2014, and which boast a combined market capitalization of nearly US$1 trillion. Interviews took place in 27 countries from across Africa, Asia, Europe, the Middle East and the Americas. The messages emanating from the industry were emphatic – disruption is the new normal, customer experience management is more important than ever, and operators must become ever more responsive if they are to thrive in the digital era.

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Flashpoint: Cyber Risk in an Internet of Things World Emerging Trends | Deloitte US

Flashpoint: Cyber Risk in an Internet of Things World Emerging Trends | Deloitte US | Strategy and Competitive Intelligence by Bonnie Hohhof | Scoop.it
The IoT offers new ways for businesses to create value, however the constant connectivity and data sharing also creates new opportunities for information to be compromised. Explore some of the more notable developments in the battle to combat cyber risks.
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EY - How do entrepreneurs keep nimble and still grow?

EY - How do entrepreneurs keep nimble and still grow? | Strategy and Competitive Intelligence by Bonnie Hohhof | Scoop.it

How did the EY Entrepreneur Of The Year® 2015 winners scale fast, mitigate risk and preserve their innovative cultures? For our new study, Surmounting 21st century business challenges: how leading entrepreneurs are thriving, EY worked with the Harvard Business Review Analytic Services to uncover the best practices that have fueled the growth of 266 Entrepreneur Of The Year US winners. These winners provide a timely snapshot of the key characteristics of the nation’s fastest-growing companies. Together, their businesses represent $169 billion in revenue and employ more than 406,000 people. At the heart of our research, we found two main pillars that these entrepreneurs incorporate into their businesses: Collaboration and Digital sophistication

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How Stockholm Became a 'Unicorn Factory' - Knowledge@Wharton

How Stockholm Became a 'Unicorn Factory' - Knowledge@Wharton | Strategy and Competitive Intelligence by Bonnie Hohhof | Scoop.it
Experts say a number of factors — including the global success of well-known Swedish companies, government foresight and infrastructure planning — have fomented an environment that has fostered 22,000 tech businesses in the city alone. “Sweden has developed a human, social, educational and corporate infrastructure that supports start-ups Twitter ,” notes Wharton management professor Exequiel Hernandez.
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Using Mindfulness to Manage Your Email - Knowledge@Wharton

Using Mindfulness to Manage Your Email - Knowledge@Wharton | Strategy and Competitive Intelligence by Bonnie Hohhof | Scoop.it
Regardless of your job, your location, or your industry, email probably takes up a significant portion of your time at work — while not always producing the best results. In this technique, I offer five simple ways mindfulness can make you more efficient and effective at using email, as well as other electronic forms of communication like texting, office messaging systems and the like.
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5 High-Leverage Shifts to Evolve Management

5 High-Leverage Shifts to Evolve Management | Strategy and Competitive Intelligence by Bonnie Hohhof | Scoop.it

Hold these two findings up against dismal engagement levels and low trust in senior leaders and corporations, an unsatisfying picture of management emerges. Management is one of the greatest inventions. It’s time for it to evolve, however. To what, though? Management needs to evolve to stewardship.

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How Much Does Venture Capital Drive the U.S. Economy? Stanford Business

How Much Does Venture Capital Drive the U.S. Economy? Stanford Business | Strategy and Competitive Intelligence by Bonnie Hohhof | Scoop.it
But how important are these and other VC-backed companies to the U.S. economy? How do they compare to industrial behemoths such as General Motors or massive financial institutions such as Bank of America in terms of job creation and overall economic impact? We set out to quantify the long-term impact of VC on the U.S. economy.
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Communications Surveillance: Identifying and Preventing Misconduct—Accenture

Communications Surveillance: Identifying and Preventing Misconduct—Accenture | Strategy and Competitive Intelligence by Bonnie Hohhof | Scoop.it

New regulations, proliferating data and the rise of social media are pushing banks to enhance their use of communications surveillance to identify and prevent financial misconduct. In electronic communications, e-mails and telephone calls are only two pieces of the surveillance puzzle. With new social media platforms launched all the time, the challenge of separating useful data from irrelevant information calls for carefully designed, integrated approaches

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Welcome to Bloomberg Gadfly

Welcome to Bloomberg Gadfly | Strategy and Competitive Intelligence by Bonnie Hohhof | Scoop.it

Bloomberg Gadfly, our new fast-commentary section. Our goal is to provide rapid, smart takeaways on the day's most important news on markets, finance, companies and technology. To write our Gadfly columns, we have assembled an impressive roster of authoritative columnists and editors both from within Bloomberg and from other news organizations. The Gadfly team can also draw on Bloomberg's global network of 2,400 journalists and the treasure trove of data and analytics on the Bloomberg terminal.

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Strategic Humor: Cartoons from the December 2015 Issue

Strategic Humor: Cartoons from the December 2015 Issue | Strategy and Competitive Intelligence by Bonnie Hohhof | Scoop.it
Enjoy these cartoons from the December issue of HBR, and test your management wit in the HBR Caption Contest.
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Saadia Asif's curator insight, November 16, 2015 11:59 PM

Never underestimate the power of a good laugh! 

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The Post-Email Organization - Sloan MIT

The Post-Email Organization - Sloan MIT | Strategy and Competitive Intelligence by Bonnie Hohhof | Scoop.it
This post is part 4 in a 5-part series focusing on the potential impact of social media within the enterprise.
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Trade Secrets Unwrapped: Packaging Materials Case Demonstrates The Importance Of Keeping Confidential Information Sealed Shut

There are many ways to gain trade secret protection, but also many ways to lose it. As the recent motion to dismiss ruling in Fleetwood Packaging v. Hein from the Northern District of Illinois illustrates, how a company vacuum packs its confidential information can make all the difference between preserving it and watching it get spoiled by a competitor.
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Big Success from Big Data - Accenture

Big Success from Big Data - Accenture | Strategy and Competitive Intelligence by Bonnie Hohhof | Scoop.it

Organizations that start and complete big data projects see practical results and significant value, according to a recent study by Accenture Analytics. Those standing on the sidelines may be left behind. Executives report big data delivering business outcomes for a wide spectrum of strategic corporate goals—from new revenue generation and new market development to enhancing the customer experience and improving enterprise-wide performance. Organizations regard big data as extremely important and central to their digital strategy

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The People Dilemma of Analytics - Deloitte

The People Dilemma of Analytics - Deloitte | Strategy and Competitive Intelligence by Bonnie Hohhof | Scoop.it
while the concept of analytics is almost universally embraced, the findings of the analyses are sometimes rejected or discredited by the very organizations they were intended to help. Why are advancements in data analytics leapfrogging the organizational capacity to accept the insights found in the data and to act to realize the benefits?
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2015 global CIO survey: Creating legacy - Deloitte

2015 global CIO survey: Creating legacy - Deloitte | Strategy and Competitive Intelligence by Bonnie Hohhof | Scoop.it
No matter what pattern you fall into as a CIO—trusted operator, change instigator, or business co-creator—it’s crucial to adapt your approach to changing business circumstances, adjusting the way you interact with peers and the business based on your time and place.
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EY - 2015 Global Hedge Fund and Investor Survey

EY - 2015 Global Hedge Fund and Investor Survey | Strategy and Competitive Intelligence by Bonnie Hohhof | Scoop.it

2015 stands in sharp contrast to the prior decade. Even the definition of a “hedge fund” is being challenged as segments in the financial industry blur and converge. Brand has never been more important as new money has consistently flowed to the largest, well-knows managers. That said, start-up hedge funds are experiencing robust investor demand as well.The investor base has changed dramatically. A decade ago, investors were two-thirds high net worth and one-third institutional. Today, the reverse is true. The selling and distribution of hedge funds has changed as well, a shift that digital technology and social media will accelerate. Finally, the importance of the client experience has never been greater, a focus which is clearly in the crosshairs of global regulators. Here are five key finding from this year’s survey.

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Why Women Should Embrace Their Ambition - Knowledge@Wharton

Why Women Should Embrace Their Ambition - Knowledge@Wharton | Strategy and Competitive Intelligence by Bonnie Hohhof | Scoop.it
In a new memoir, Plenty Ladylike, Claire McCaskill shares the story of her life as a senator from Missouri, a wife, and a mother. McCaskill recently visited campus as a guest lecturer in the Authors@Wharton series. While she was on campus, Laura Huang, a Wharton management professor, spoke with McCaskill about the ambition that has brought her to where she is and the challenges she faced along the way.
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Are You Missing The Most Important Audience For Your Content Marketing?

Are You Missing The Most Important Audience For Your Content Marketing? | Strategy and Competitive Intelligence by Bonnie Hohhof | Scoop.it

To be able to deliver a remarkable customer experience, employees need to understand the purpose of the company and how their role supports the bigger picture. But a Gallup polls reveals a whopping41% of U.S. employees don’t know what their employer stands for or what makes their company different from others. Just like the telecom company with which I was working..

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