Much of the business story of the digital age so far has been about taking products and institutions apart — unbundling them. Music CDs were unbundled into MP3s that were sold (and illicitly downloaded) individually.
Many of us don’t like to say no to a coworker or a boss—for instance, when the boss asks for a tighter deadline, or a team member needs a longer one—because we’re worried about damaging the relationship.
Lloyd Blankfein recently told a TV audience that income inequality is “very destabilizing” and that “too much of the GDP over the last generation has gone to too few of the people.” When even the CEO of Goldman Sachs is worried about inequality,...
When CEOs describe their company as being “like family,” we think they mean well. They’re searching for a model that represents the kind of relationships they want to have with their employees—a lifetime relationship with a sense of belonging.
The first thing negotiation experts teach is to “separate the people from the problem.” The vast majority of the time, this is sound advice. But as a psychologist, I know that approximately 1% of the time, people are the problem.
As discussed in Secrets to Business Transformation Success, successful projects are characterized by six things: a well-defined governance structure, strong sense of urgency, active sponsorship from leaders, engagement across all organizational...
In the late 1990s, Steven Hankin of McKinsey provoked a lot of discussion when he coined the phrase “the war for talent.” As the phrase became more popular (and was elaborated in a book), others used it to warn corporations of impending talent...
As a manager, you can’t accept underperformance. It’s frustrating, time-consuming, and it can demoralize the other people on your team. But what do you do about an employee who isn’t performing up to snuff?
It’s 5:00 pm at my house in Nederland, Colorado, and I remember that I have a 6:00-7:30 pm team meeting. I need to plan the family dinner around it. I head to the kitchen to prep a chicken and vegetables, timing them so they will roast and rest...
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