"There are two components to listening to needs:"
1 - The skills of listening
2 - The importance of understanding people’s needs
"Listening and hearing are not the same thing. Most people are born with the ability to hear; but few of us are truly good listeners."
"Well-developed listening skills that include asking good questions, combined with striving to satisfy needs will create long-lasting, trusting relationships with team members, internal colleagues and client/customers." by Caroline Rowan
Via Karen Dietz, streetsmartprof