You can't grow your company if your private pep talks include these fictions. Sometimes the truth really will set you free.
As a business owner, you may find yourself having more than a couple of heart-to-heart conversations with your mirror or dashboard as you work through your day. Hey, it’s lonely at the top–especially if the top, middle and bottom of your organization could all carpool to work in one car.
These self-talks can be really healthy. You work out issues, let off steam and come up with ideas. However, some of these messages do damage when they become fiction.
Here are three of the most common lies that owners tell themselves.
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Story and Narrative
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What’s new with customer stories and where are we headed?
That’s the question I recently asked Erica Hansen, director of customer engagement at Projecline. The fast-growing marketing services firm has built a solid reputation by assisting companies like Microsoft with customer references and evidence.
Story telling is terrifying, particularly when it is your own story. When your childhood is sprinkled with parental abandonment, abuse, alcoholism, failed suicide attempts, drugs, sexual addiction, and a myriad of other drama, the last thing you want to do is invite the world into your poorly written soap opera.
People label you, treat you differently, and question your integrity. You lose friends, upset family members, and disappoint those you love. And as you share your story, you wonder if it’s even worth it. Does anyone care? Could they ever understand? Does it even matter?
So it’s no surprise I was afraid of sharing my story. But can I tell you a secret?
Telling your story isn’t nearly as terrifying as not telling it.
Some people live their lives by making the best of what they have. And then there are people who even make the best of what they don’t have. After all, you just don’t tell some people, “You can’t do that.” Because they will prove you wrong.
In a conversation the other day we were talking about how to guide today’s youth for success in the “real world”. It encompassed topics from the importance of learning different languages, including Spanish and Mandarin, to the role a college education plays. While we had a range of opinions, there was one thing we all agreed upon — how important it is for our youth to excel at being able to tell a story. From job interviews, to saving the world, to storytelling in business, how well our youth are able to translate their experience and education into stories really matters.
When we’re telling our stories we need to establish credibility and confidence by demonstrating what we have done. What change have we brought about? What milestones can we highlight? What can a supporter achieve with us that they won’t anywhere else?
“People have forgotten how to tell a story.” – Steven Spielberg
Jane Friedman used that Spielberg quote to introduce What Is a Story?, a popular article published on her site by guest contributor Philip Martin.
As Jane wrote, “It may seem to address a simplistic question, but I must agree with Steven Spielberg…So I hope you won’t be too proud to remind yourself what storytelling is all about.”
In reading (and re-reading) the article, my thoughts crystalized around what most stories lack, a precarious flaw that can cripple a story’s magic and potential.
No space for imagination.
[A number of good business lessons here.]
I left the screening with a profound feeling of gratefulness. The movie was made by my friends. Literally. I knew every single person on screen and 90% of the crew. Around here, we talk a lot about creating a creative community of artists. This weekend I saw that community in action. And the best part, in a weird way, was that it happened more or less without me. The greatest joys of my life have been when my friends (or kids) do something better than I could do. It fills my heart with gratefulness.
I took some time today to think about how this creative community was formed. Almost accidentally, we stumbled into some core values along the way…
In evolutionary science, storytelling is suspect. This is due, in large part, to the proliferation of “just so” stories which explain all traits and behaviors as optimal adaptations. When nothing can happen by chance or constraint and selection hones everything toward utility, the inevitable result is a kind of storytelling in which the current function of something is explained by its imagined usefulness in the evolutionary past. Not all evolutionary stories, however, are just so.
Thursday morning I received and read the text for article, did some research, and started sketching. The rough sketches went out at 1:00pm. It doesn't take that long to actually generate the sketches, but it does take a little time for the ideas to "bake in", so to speak. You really need to get to know the character, his environment, how he might carry himself, how he would dress, etc. If this were an established character I'd only need to worry about conveying his story of the day - but here I need to first establish the character for the audience, and then also tell his current story.
Although only half of the post is about a movie. The other half is about a book I'm reading right now. And these two stories--one a book, one a movie--both break a lot of storytelling conventions/rules. For me, breaking the rules worked in the movie but not in the book. And in this case I'll bet the book is actually more popular than the movie, although I don't have any stats to back that up.
The first time I encountered the idea of the multiverse was reading a Flash comic book. I was a kid in school and a recent graduate to superhero comics, which were more challenging reading than the Harvey and Archie comics that I was used to. It was also my first step away from the Batman and Superman comic books I was already reading, which were easier to read because they featured characters that were familiar to me from television
First off, since there’s a lot of confusion about the term “transmedia” itself, let me be clear what I mean when I use it: To me, transmedia storytelling is the technique of telling stories across multiple platforms and formats using current digital technologies. It is not to be confused with traditional cross-platform media franchises, sequels or adaptations, as it’s all about telling one story where all the story parts are linked together and in sync with each other, even though they may be in different places.
Andrew focused on a number of points that have a particular resonance with me. He noted, for example, that NASA has lost the ability to start small and iteratively build up technological capabilities - "If you can't iterate, you can't innovate". Instead, ever since Apollo NASA has repeatedly put forward plans for a huge project like the Shuttle, gotten far less funding than it requested, yet continued on regardless.
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It’s too obvious not to bring it up: the global interest in the Jeremy Lin narrative underscores again how fast and dramatically the game can change…and how a player like Lin–or you—can create the change and benefit from it when it happens.
First, it’s important to point out (again) that people—not events, products, strategies or tactics—are gamechangers. Only people have the power to change the game in each and every moment. Everything else is either fantasy or history.
If you are using storytelling for your business or organization’s marketing, consider expectations for a moment.
Expectations are akin to the “emotional baggage” of the reader. If your content completely adheres to a reader’s expectations, he/she will skim your content and dump it quickly because he/she already knows what will happen next. Having a predictable story arc (introducing an obstacle, mediocre climax, and a foregone conclusion) can bring about these expectations but so can flat characters. The characters we tend to remember are those that are deliciously unexpected. Remember Indiana Jones’ fear of snakes? It brought a funny, endearing quality to an otherwise brash, stand-offish hero.
[Nice iPad app for kids. Bigger kids too.]
Great Stories Let their Audiences in on the Secret Before their Characters Know This idea is a tough one for many storytellers to swallow. Instinctively, we want to surprise our audiences with startling revelations, to keep their interest and to impress them with our storytelling prowess. But in fact, there’s nothing more delicious for a reader, a moviegoer, or a listener than to be in on the secret. This concept works in a couple of ways.
But then I thought of a book I happened to be sampling at the moment, Thinking, Fast and Slow by Princeton psychologist Daniel Kahneman, who won a Nobel Prize in economics. Kahneman brings together a lot of recent research in economics and psychology to analyze the way humans make decisions. We all have evolved what Kahneman likes to call System 1, the intuitive part of ourselves that we use without even being aware that we’re thinking. System 1 tells us within a millisecond of walking in the door that our spouse is ticked at us, or that 2+2 = 4. It’s the system that puts the illusion in optical illusions, and the one that tells us to start moving when we spot a tiger bounding over its cage wall in a zoo. When Allen Ginsberg said, “First thought, best thought,” he was really saying , “Trust your System 1.”
Frank Carson passed away today. One of the finest comedians of his time, the Irishman was widely known for his catchphrase, “It’s the way I tell ‘em!” I couldn’t agree more, and it’s a principle that business people need to embrace when they’re presenting themselves. It’s not just the facts of what we say that matters. It’s the ‘story’ and the way we say it that creates impact.
I recently took part in a round-table discussion on “the future of content” — not that I or anyone there has a crystal ball. At one point during the exchange it was suggested that stories written for print — that is, longer-form journalism — don’t work very well on digital platforms. I quickly took exception, knowing that 10 years ago I thought the same thing.
How did I come to change my mind?
Retail has a new tale to tell, and its name is . . . STORY. A 2000 square foot store located in Manhattan’s burgeoning new retail corridor of 10th avenue, STORY is a retail space that has the point of view of a magazine, changes like a gallery and sells things like a store. Every four to six weeks, STORY will change out all its merchandise, design, fixtures and reinvent the store around a different story-based theme.
Instead, I’d like to step back and make some observations on the place of fiction in our culture today, a.d. 2012. It is very different from the place it occupied in the 19th century, or even the place it occupied up through the middle of the last century.
Lance Weiler interviews Sparrow Hall for DIY Days: On dancing to 80s music, creative career paths, and developing stories for today's biggest brands.
Without conflict, you don’t have a story. But it’s not just any conflict. It’s a struggle between a hero and a villain, to put it as simply as possible. The conflict can be as big as World War III or as small as who will win the flower show. The hero can be flawed, and the villain can – and should – have his good points. But it’s all about the struggle between the protagonist and antagonist. Without that, you have an anecdote: We were in New York City. We spotted Stanley Tucci coming out of a drugstore. We asked for his autograph. He obliged. That’s a fine celebrity-spotting anecdote, but it’s not a story.
A good analogy is priceless–it helps us understand the new by connecting it to the familiar. A bad analogy is like an empty tin can at the bottom of a well, it isn’t good to drink from.
Good data visualizations are like storytelling. Where does this analogy lie?
For practitioners of the craft, connecting our work to stories feels satisfying — it is a call to raise our standards and an opportunity to enhance the influence of our field. Stories evoke images of rapt audiences, dramatic arcs, and unexpected plot twists.
Unfortunately this analogy is a stretch.
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