speech analytics
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Live TV Lives On

Live TV Lives On | speech analytics | Scoop.it
While much attention is deservedly paid to how these services are transforming the way that people watch TV, live TV still lives on. Nielsen's recent Total Audience Report and the company's 2014 cable
TV ratings help to shed some light on the dimension and pace of TV viewing change.
800response's insight:

With so many people using DVR, Netflix, and On-Demand services these days, live television must be going the way of the dinosaur, right?  Not so!  A recent LRG study reveals that while more people are using time-shifted TV, the majority of viewers rank live TV as more important than DVR, On-Demand, and Netflix.   This fidelity to traditional TV viewing maintains it as a formidable advertising platform, and an excellent means of making more people aware of your business!

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Call Center Monitoring: Big Data's Impact On Business | CallFinder

With call center monitoring tools, like CallFinder speech analytics, you have access to big data metrics to improve operations and become more profitable.
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Business Intelligence And Call Monitoring: How They Tie In | CallFinder

Business Intelligence And Call Monitoring: How They Tie In | CallFinder | speech analytics | Scoop.it
Collect business intelligence by implementing call recording and call monitoring technology from CallFinder.
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Call Scripts and Compliance Ensure Good Customer Experiences | CallFinder

Monitoring contact center calls using speech analytics can avoid public displays of poor customer service for your business, and help train agents.
800response's insight:

Avoid a #comcast debacle - Call Scripts and Compliance Ensure Good Customer Experiences #CX with #speechanalytics - http://bit.ly/1nXl08S

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Measuring Agent Performance Via Call Tracking | CallFinder

Perform call analysis to monitor agent performance with cloud-based call monitoring tools from CallFinder like speech analytics. Take a demo today!
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How To Ensure Quality Assurance On The Phone | CallFinder

Use CallFinder's automated audio mining tool to ensure quality assurance of employees calls with your customers. Call 1-800-639-1700 to schedule a demo.
800response's insight:

Improve #QA #qualityassurance and #CX with affordable, automated #audiomining technology.

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Three Tips for Achieving Customer Experience Enhancement | CallFinder

Deliver spectacular customer experiences by capturing data on the content of your company's calls with customers with CallFinder's speech analytics solution.
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Customer Call Analysis: What Happened On That Call? | CallFinder

Perform call analysis on customer calls using speech analytics audio mining technology from CallFinder. Take a demo - call 800-639-1700.
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3 Benefits of Monitoring Call Center Agent Performance

Monitoring calls with speech analytics technology from CallFinder will help you discover insights into call center agent performance and identify areas of training for improvement.
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Warning: You're Losing Money By Not Using Speech Analytics

Warning: You're Losing Money By Not Using Speech Analytics | speech analytics | Scoop.it
Evaluate call center processes and call handling procedures to have a positive impact on and improve the bottom line revenue with speech analytics technology.
800response's insight:

Here's an overview of how speech analytics technology works, the benefits of a cloud-based solution, and some KPIs that businesses are addressing and improving by using the technology to help them get a handle on the customer experience they are providing.

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3 Little Known Aspects that Make a World Class Customer Experience

Improving the customer experience is critical to a business's success path - speech analytics will help get you there. Call 1-800-639-1700 to take a tour of CallFinder.
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Add To Business Intelligence With Call Monitoring

Capture hidden business insights contained in every customer conversation with call monitoring and speech analytics from CallFinder.
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Phonetic Indexing - A Better Approach than Speech Recognition? | CallFinder

Phonetic indexing technology from CallFinder speech analytics is more accurate, faster, flexible, and affordable speech analytics technology. Take a demo today.
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How To Review The Customer Experience With Call Tracking | CallFinder

How To Review The Customer Experience With Call Tracking | CallFinder | speech analytics | Scoop.it
Monitor the customer experience using call tracking tools from CallFinder. Gain insights on customers and agents. Learn how by calling 1-800-639-1700.
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Call Tracking: What Is Really Happening? - 800response

Call Tracking: What Is Really Happening? - 800response | speech analytics | Scoop.it
Measure inbound call volume with call tracking services from 800response. Know where your customers are calling from, busiest times of day and week, and more.
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Listening To The Voice Of Customer For Demographic Purposes | CallFinder

Listening To The Voice Of Customer For Demographic Purposes | CallFinder | speech analytics | Scoop.it
Capture the voice of customer insights with CallFinder speech analytics technology. It's cloud-based, fast, and affordable.
800response's insight:

Your employees and your agents have a lot to say, and much of it can be used to further improve the customer experience. Plus, you’ll gain demographic knowledge about your callers, like average home value and household income, address, county, zip code, and more to beef up your customer database.

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Top 3 Reasons Why Doing an 800 Vanity Number Search Today is Worth Your Time - 800response

Top 3 Reasons Why Doing an 800 Vanity Number Search Today is Worth Your Time - 800response | speech analytics | Scoop.it
Vanity number searches are easy, if you know where to look. 800response has the best inventory of vanity numbers, so visit www.800response.com/directory now!
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21 Great Ways to Personalise Your Customer Interactions

21 Great Ways to Personalise Your Customer Interactions | speech analytics | Scoop.it
Here are some great ways to personalise your customer interactions and improve the customer experience. 1. Integrate your contact centre with your CRM
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Warning: You’re Losing Money By Not Using Speech Analytics | CallFinder

Warning: You’re Losing Money By Not Using Speech Analytics | CallFinder | speech analytics | Scoop.it
Evaluate call center processes and call handling procedures to have a positive impact on and improve the bottom line revenue with speech analytics technology.
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Call Centers and Big Data: Improving Business Intelligence | CallFinder

Capture and analyze business intelligence with CallFinder's call recording and speech analytics - audio mining technology to better understand customers.
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10 Surprising Customer Service Facts to Know | CallFinder

Discover these surprising facts based directly on what consumers report. Use data contained in calls with customer to improve the customer experience.
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Evaluating & Improving Customer Experience - 2014 and Beyond

Scanning calls with customers will provide enormous insight into the customer experience, and employee performance. Call 1-800-639-1700 to schedule a demo of CallFinder.
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3 Key Benefits of Customer Call Analysis

Call analytics with audio mining technology from CallFinder will help your business capture and extract key insights from conversations with customers. Call 800-639-1700.
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Quality Assurance: Guaranteeing Customer Satisfaction

Measure your quality assurance programs with CallFinder speech analytics; gain insights on agent performance, script compliance, and more.
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All About Audio Mining | CallFinder

All About Audio Mining | CallFinder | speech analytics | Scoop.it
How mining software works and what are its applications Have you ever wondered how consumers’ calls can help you track your business, your employees, the
800response's insight:

Curious about speech analytics/audio mining technology? Then check out this blog post.

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