The past year, 2012, has seen the exploding proliferation in social media use including using social media as a customer support channel. As an offshoot of 2012 as year of social media, 2013 will be the year when customer service goes mainstream … and live chat will have a very significant role in this. This is the year when businesses will fight it out ferociously in this field as competition boils down to who can provide the best customer service support to consumers.
Read through the customer service trends of 2013 and ride the arrow for the win this year.
Via Brian Yanish - MarketingHits.com