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People-first, digital by default approach delivers savings for Newham

There are now 70,000 residents registered with My Newham, more than 600,000 enquiries have been handled since May 2011, and over half of all transactions with Newham now take place via online self-service - any time of day or night.

As of October 2014, 41% of all transactions took place out of normal working hours. Such significant channel shift has led to a reduction in face-to-face contact by over a third, with the accompanying savings benefit.
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Digital services portal concept developed at Local Digital event

A project that aims to provide an online repository of shareable successes and failures for the whole of the public sector has been scoped at last week's Local Digital Co-Design Day.
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Councils rise to Transformation Challenge

Seventy three bids have won funding from the Transformation Challenge to improve local services - while aiming to save over £900m along the way.
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Launch of government and industry backed digital qualifications | Digital By Default News

The Digital Economy Minister Ed Vaizey has announced details of new short courses, designed to improve digital skills across the workforce, in a jointly supported scheme by the government and digital industry leaders.
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Carlisle schoolchildren set to run their city - inside Minecraft

Game project aims to builds engagement with real-world local democracy
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Hometouch: the innovation journey of a healthcare app

Hometouch is an app that supports families and carers at the point when an individual has relatively mild care needs and the goal is to prolong independent living.
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'Think, do, share' - a mantra for local government?

Think, do, share' is LocalGov Digital's mantra for digital reform in local government. But the mantra has not been broadly adopted across government organisations just yet.
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£7.5m urban data contest advises applicants via nationwide events

£7.5m urban data contest advises applicants via nationwide events
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Innovation Excellence | Are You Using Data To Analyze The Past Or To Create A New Future?

It is through compiling and analyzing observations that we transform ordinary experiences into scientific conclusions.
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‘Digital only’ - what you don’t see is what you don’t get

'Digital only' strategies are marred by the lack of a contact centre to respond when a customer experience goes wrong. Governments and businesses alike should consider 'digital first' instead.
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Roadworks.org relaunched in open data drive - Government Computing Network

Roadworks.org relaunched in open data drive
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Service redesign: out in the open

An event from the Local Digital campaign this week brought together local and central government, contractors, charities and private companies to align thinking and use IT, standards and data to improve local waste services.
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Awards and directory entries

Start2 received ‘Highly Commended’ in the Digital Innovation in Public Services category of the Nominet Internet Awards (‘Celebrating the internet as a force for good’).
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Can research be memorable and fun to read? Yes, thanks to the Social Care Elf

Can research be memorable and fun to read? Yes, thanks to the Social Care Elf
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Film - What is digital social innovation? | Nesta

Understand what we mean by digital social innovation through this short film with inspiring stories of practice
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Creating the Digital Agora | Nesta

How are municipalities reshaping their relationship with citizens through technology? Digital participation is one way.
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Report of the Digital Government Review | Making Digital Government Work for Everyone

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District council picks up international award for reporting tool

A new web platform designed for local authorities has helped Wyre District Council to win an international award for Technology Innovator of the Year from customer service solutions company Kana.
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Civic hacking challenge looking for solutions to transform public spaces | Digital By Default News

Kent Connects, a partnership of public services across the county, has been working with local colleges, universities and digital groups to uncover how technology can help people make the best use of public spaces.
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Local Digital campaign: "broker" between local and central government

A year since the launch of the Local Digital campaign from DCLG, and an audience gathered in London last week to hear about the outcomes and network with local government peers.
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Circular economy: the regional challenge - video

Jo Confino speaks to Janet Gunter, co-founder of Restart, Dustin Benton, head of resource stewardship at the Green Alliance and Estelle Brachlianoff senior executive vice-president of Veolia UK and Ireland about how to solve local circular economy challenges.
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UK digital inclusion map needed, says charity chief

"crystal clear" picture needed to ensure no-one left behind
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"AYRshare" model for health and social care collaboration

As the attention of council IT departments turns to health and social care integration and information sharing, the success of one Scottish collaboration could act as a model, delegates at Socitm Scotland conference heard yesterday.

NHS Ayrshire and Arran has worked with the area's councils since last year to run a customised shared system aimed at detecting situations where children are at risk of harm. Users of "AYRshare" - the NHS organisation plus North Ayrshire, East Ayrshire and South Ayshire councils - can create new shared case files based on a child's NHS number when a concern has been raised. Health and social care professionals can then quickly identify others working with the same child or family and co-ordinate risk assessment and action plans.
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What makes a Smart City ‘smart’?

The Local Digital Campaign wants to know what digital and technology elements make a smart city or region 'smart' - and whether that smart technology approach can be applied to create healthier, safer, smart 'places' to improve both the efficiency of all our local service organisations and the live...
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Open Data Scotland: what have we been doing? | Nesta

The Open Data Scotland team has been working with four local authorities in Scotland - find out more about our work.
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