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Social Tagging – Are you an Expert? | Bert's Two Cents

I do presentations on Social Networking which is – besides Social Collaboration – one of the two major building blocks of Social Business. One important Use Case within in Social Networking is “Finding Experts” which focuses on questions like

How you can expose yourself as an expertHow can the community raise the relevance of an expert and, of courseHow to find an expert?

Finding experts often is crucial for our work. Especially if you are new to a specific department or even completely new to a company it is not easy to get hold of people that can support you in doing your work.

Who is an Expert?

 

 

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Re Flipboard and Scoop.it

Re Flipboard and Scoop.it | Social Business Digest by caro | Scoop.it
I'm sorry, but I'm discontinuing the copies of my Social Busines Digest via Flipboard and Scoop.it as of January 2017.
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Social Business is Business as UNusual

Social Business is Business as UNusual | Social Business Digest by caro | Scoop.it
Some of the weakest value propositions still offered by enterprise social tech vendors today are 1. having less email and 2. fewer meetings. Seriously? Is this the best we can do? So what? And sorry, please don’t assume that less of one thing means more of something else (collaboration).

The promise of social technology is (or was) about doing the work of working differently maybe even changing business structure altogether. We know that when diverse people connect and can talk openly, interesting things can happen – new ideas are fostered, innovations take place, and problems get solved. But it still takes the right people, in the right systems, in the right culture and the right kind of talk; real, honest talk. Technology alone is not going to magically make this happen. Getting it “right” is hard work and takes time.
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Instead of Optimizing Processes, Reimagine Them as Platforms

Process optimization can transform user experience. Rethinking process optimization — visualizing processes as platforms — can transform your business model.

One applications outsourcing team, for example, proposed a clever UX tweak to help optimize a global fulfillment process their company managed for its biggest client.

The idea was simple: Instead of making buyers go through the entire online ordering sequence only to find stock-outs or delivery delays, why not alert them to product availability upfront? A little dab of inventory data would enhance both customer expectations and process efficiencies. Surely this cheap, customer-centric, and data-driven innovation would impress the client.

But the more rigorously the use cases were modeled, the more complicated enhancing expectations and efficiencies became. Would buyers abandon purchases if they couldn’t get exactly what they wanted? Would they defect to competitors? Might product bundles or incentives meaningfully shift demand and production flows?
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Developing a more open collaborative organizational culture

Open and collaborative organizational culture is critical for managing the complexity of today’s business

The most important thing about culture is that it’s the only sustainable point of difference for any organization. Anyone can copy a strategy, but nobody can copy the culture.

The importance of organizational culture is undeniable as highlighted in an IBM survey. Some 75 percent of CEO’s identified the importance of developing a more open and collaborative culture as being critical for managing the complexity of business today.
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4 critical steps for a successful digital transformation

4 critical steps for a successful digital transformation | Social Business Digest by caro | Scoop.it
These management strategies can help you empower employees and ensure an effective transition.

I often write about building agile workplace cultures because I believe it's a hallmark—if not the hallmark—of digital transformation success. It's also easier said than done.

Technology is dramatically changing how we work, yet many employees fear technology. Some worry it will render their jobs obsolete, while others are uncomfortable learning new skills. If your company wishes to embrace the potential inherent in digital transformation, you must put the people who use technology first.

For any big change, planning is crucial to success. Use these four strategies to empower your team during a digital transformation, ensuring the most effective transition and a happier workplace for both employees and management.
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3 Small Resolutions for a Bigger Workday

3 Small Resolutions for a Bigger Workday | Social Business Digest by caro | Scoop.it
The three standard resolutions still apply:

Lose weight and drink less alcohol. While I am at it, I will get in better shape.
Read more and renew that zeal for learning.
Take a serious look at my financial situation and fix it.

But there are three problems with these three resolutions:
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Is collaboration the new innovation for workforce well-being?

Is collaboration the new innovation for workforce well-being? | Social Business Digest by caro | Scoop.it
Collaboration requires an engaged workforce, but only 13 per cent of the world’s workforce is engaged right now. A critical task for business and HR leaders now is to engage their people, but current ways of doing this are clearly inefficient. The old approach – engaging people from outside-in through the ‘what’ and ‘how’ of work and company brand – no longer inspires people, especially the younger generations coming into the workforce.

The new digital and social technologies are allowing individuals to engage in collaboration and innovation outside of work based on who they are as individuals. These new technologies put the individual back into the centre of things. Engaging a workforce to collaborate and innovate requires a new lens and tool kit, starting with ‘who’ and ‘why’.
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Better Knowledge Management via Enterprise Inventories | IF4IT

Better Knowledge Management via Enterprise Inventories | IF4IT | Social Business Digest by caro | Scoop.it
Very simply, there is no more effective or efficient way to improve enterprise-wide knowledge management than to focus on the development, publishing and use of enterprise inventory data, information and knowledge.

This article shows how to use an Enterprise Inventory Control Grid (EICG) to specifically establish better Enterprise Knowledge Management (EKM).
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8 Innovative Baby Boomer Knowledge Management and Retention Strategies

8 Innovative Baby Boomer Knowledge Management and Retention Strategies | Social Business Digest by caro | Scoop.it
The innovation book Robert’s Rules of Innovation: A 10-Step Program for Corporate Survival presents 10 Key Imperatives your business must take to achieve profitable business growth through innovation in today’s “innovate or die” business world. The recently published Robert’s Rules of Innovation II: The Art of Implementation builds upon these 10 Key Imperatives and then dives head-first into practical techniques to break down the most common barriers to innovation implementation. Even the most brilliant, innovative ideas will become nothing but unfulfilled fantasies if they can’t be properly implemented. As such, Robert’s Rules of Innovation II provides readers with practical guidance to build an organized work culture of innovation that is poised to create profitable new products essential for long-term business growth and success.

In today’s workplaces, multigenerational challenges and conflicts are all too common. In addition, many companies are also in a state of generational flux as the median employee age at most companies is rapidly dropping and throngs of baby boomers are now eligible and potentially gearing up for retirement.
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Want Better Process Management? Think Knowledge Management

Want Better Process Management? Think Knowledge Management | Social Business Digest by caro | Scoop.it
In our blog series lately, you’ve heard many of us talking about the intersection of process and knowledge management, particularly in regard to MosaiQ™. However, the real disparity between knowledge management and process management became apparent to me at a conference last year; during a presentation I gave on effective ways to use process frameworks.

During the presentation, we were discussing some survey findings on which key implementation steps most people miss out on when they adopt a process framework. When we got to number four, developing knowledge maps, things started to derail. I was rambling on about knowledge maps, how most organizations lack the standardized documentation necessary to build them, and how they help move organizations from processes that sit on a shelf to something that gets embraced and used by front-line workers.

And I realized a sea of blank faces was staring back. Was it something I said? Was I talking too fast and lost them?

Then it dawned on me. It was something I didn’t say, some context that I just took for granted.
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Neuroscience Says These Are the 8 Best Ways to Build Trust in the Workplace

Neuroscience Says These Are the 8 Best Ways to Build Trust in the Workplace | Social Business Digest by caro | Scoop.it
It's the foundation behind the happiest marriages and the intangible quality that makes the best teams click. Put simply, it's the key ingredient to all successful relationships.

It's called trust.

But how do you really gain another person's trust?

Paul J. Zak, professor of economics, psychology, and management at Claremont Graduate University, set out to answer that question. 10 years ago, he began measuring the brain activity of working people "in an effort to understand how company culture affects performance."
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Why time management is ruining our lives

Why time management is ruining our lives | Social Business Digest by caro | Scoop.it

The eternal human struggle to live meaningfully in the face of inevitable death entered its newest phase one Monday in the summer of 2007, when employees of Google gathered to hear a talk by a writer and self-avowed geek named Merlin Mann. Their biggest professional problem was email, the digital blight that was colonising more and more of their hours, squeezing out time for more important work, or for having a life. And Mann, a rising star of the “personal productivity” movement, seemed like he might have found the answer.

He called his system “Inbox Zero”, and the basic idea was simple enough. Most of us get into bad habits with email: we check our messages every few minutes, read them and feel vaguely stressed about them, but take little or no action, so they pile up into an even more stress-inducing heap. Instead, Mann advised his audience that day at Google’s Silicon Valley campus, every time you visit your inbox, you should systematically “process to zero”. Clarify the action each message requires – a reply, an entry on your to-do list, or just filing it away. Perform that action. Repeat until no emails remain. Then close your inbox, and get on with living.

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If You Let Them, They Will Teach

If You Let Them, They Will Teach | Social Business Digest by caro | Scoop.it
Several months ago I posted and article called 183 Lunch and Learns in One Quarter. The post focused on turning employees into teachers for other internal employees. I received a considerable amount of feedback, questions and skepticism. Most of the questions and skepticism focused on the doubts that many organizations have about employees willingness teach others.

Yesterday, I was speaking with one of our clients. They recently rolled out our learning platform showd.me and we were discussing how the launch was going. This organization had made the decision to not allow employees to be facilitators or content developers at the outset. They started by using showd.me as a typical LMS with HR/L&D as the only ones who could set up sessions and add content. Here was their surprise, the number one request they have been getting from employees is to give them rights to create sessions and add content. They currently have a considerable wait list of employees who have been asked to be granted rights.
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Is Social Networking Not-Working? No Way!

Is Social Networking Not-Working? No Way! | Social Business Digest by caro | Scoop.it
With the help of internal social networking tools and processes, large organizations can learn faster, collaborate better, strengthen culture and share solutions to company-wide issues without reinventing the wheel.

While social media is widely used by businesses to engage connected customers, many organizations have yet to buy into internally-focused social networking. This is a mistake.

When used properly, social software such as Yammer and Facebook at Work can raise productivity by as much as 25%, a recent McKinsey study found. However, although 70% of companies cited in the study claimed some use of internal social networking, most struggled to justify ongoing value.

In our view, this difficulty is due to several factors, including the failure to develop a strategy, identify internal influencers and communicate compelling reasons to participate. When organizations address these issues, we believe internal social software will become their “neural network,” helping them learn faster, collaborate better, strengthen their culture and share insights with colleagues.
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Social business v Social media

Social business v Social media | Social Business Digest by caro | Scoop.it

“A social business is an organisation whose culture and systems encourage networks of people to drive business value”
Andrew Grill, IBM

“Social media is nothing but a set of technologies that enhances our social nature”
Lars Silberbauer, LEGO Group

These are two quotes I use to set out my stall in my internal (and external) social media talks that I’ve been giving this year. So I thought I’d expand on them a little here as I start to consider 2017 and where I want to take things.

More and more, I’ve realised the need for Social Business stacks up far more than Social Media does. I’ve realised I’ve been using the latter, when I really mean (and most people really mean) the former.

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Acht Trends für das digitale Workspace

Acht Trends für das digitale Workspace | Social Business Digest by caro | Scoop.it
Einer der wichtigsten Schauplätze der digitalen Transformation ist die Arbeitsumgebung des Wissensarbeiters - der Trend geht hier zu noch mehr Mobilität, Geräte und Personalisierung. Eine zukunftsweisende Workspace-Strategie kann dabei helfen, die Mitarbeiterproduktivität zu erhöhen, Kosten einzusparen und das Unternehmen als Arbeitgeber für technologieaffine Young Professionals attraktiver zu machen. Die folgenden acht Entwicklungen erwarten die Experten von Matrix42 zur Homepage dieses Unternehmes Relation Browser für das kommende Jahr.
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Digital transformation strategy: the bridges to build

Digital transformation strategy: the bridges to build | Social Business Digest by caro | Scoop.it
A digital transformation strategy starts with answering essential questions such as the what, why, how and who. A digital transformation strategy builds bridges between current state and desired long-term plan.

And as digital transformation by definition is holistic and requires integration and collaboration, a digital transformation strategy looks at building blocks and the bridges to connect them, as well as barriers and new bridges to overcome them.
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7 Email Problems, Solved

More people ask me about email management than about any other aspect of their online lives: whether it’s the challenge of coping with an overwhelming amount of email, or figuring out how email fits into the overall flow of our daily work, most people have some kind of email pain point. So I recently held an email clinic on Facebook, fielding everyday email dilemmas and offering quick solutions.

Here are seven of the concerns I heard—and my suggested solutions:
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Why is Internal Blog Better than Email

Why is Internal Blog Better than Email | Social Business Digest by caro | Scoop.it
In spite of many different digital communication tools email is still the one that we like best, at least according to the following statistics:

Over 2.6 billion people have an email account, and most of them are using it on a daily basis.
A total number of emails sent and received during the day is over 205 billion.
More than a half of all world's email correspondence are business emails.
112.5 billion business emails are sent and received every single day.
An average employee receives and sends around 122 emails each day.

These are quite impressive numbers. So, now that you have seen these figures do you still think that it is a good idea to send an email to your team members?
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Successful Communities Give Up Power

Successful Communities Give Up Power | Social Business Digest by caro | Scoop.it
It may sound counter-intuitive, but it’s true - successful communities give up power.

No, that doesn’t mean they throw out their community guidelines and nix all the rules - a certain amount of structure is important. But over-management is sure to kill engagement, which is the last thing you want.

Much like an over-managing supervisor or boss, an over-managing community team can leave a bad taste for members and disincentivize them from engaging and taking ownership in the community. Over-management often comes from a good place - you want to stay connected and ensure the community stays on a successful path - but it isn’t good for the long run.

But what does the balance between no management and micromanagement look like? And what are the benefits of loosening the reins?
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Reflecting on the Forgotten Human Element of Online Communities

Reflecting on the Forgotten Human Element of Online Communities | Social Business Digest by caro | Scoop.it
Innovation can be exciting.

It can also feel like being kidnapped, blind folded and whisked away down a super highway to an unknown destination. We're typically the passive rider who gets to reap all of the benefits (and consequences), but what an exciting ride, right?

We are so inclined to this fast lane being a blur of technology that we often neglect the prevailing humanity behind all of the software updates.

Communication-based technology can only do its job by relying on the user's attitude. It needs us to be willing participants. To show up, share and converse with avatars on a screen with the understanding and acceptance that they represent others' real thoughts and feelings.

We already know that online communities bring proven benefits to associations, but we want to push the conversation beyond this.

We think so strategically about online communities - they are software, they are change agents, they are a technological undertaking. True. But they are also powered by living, breathing, curious, flawed, innovative humans.
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Knowledge Reuse Process

Knowledge Reuse Process | Social Business Digest by caro | Scoop.it
Reuse: putting to practical use the captured knowledge, community suggestions, and collaborative assistance provided through knowledge sharing

Reuse is the other side of capture. It represents the demand for the knowledge supply resulting from a knowledge capture process. In order for reuse to succeed, there must be a good supply of reusable content, it must be easy to find, and it must be in a format suitable for reuse. Demand-driven knowledge management takes advantage of networks, supply, analysis, and codification. It is stimulated by dissemination and enabled by making it easy to find resources.

Even if every possible document and knowledge object is captured and stored, there is no resultant benefit unless there is significant reuse of that content. Knowledge management aims to keep the supply and demand for knowledge in balance through processes, procedures, and policies for both.
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Digitalisierung: Was, wenn jetzt alles gesagt ist?

Digitalisierung: Was, wenn jetzt alles gesagt ist? | Social Business Digest by caro | Scoop.it
Hurra! Ich glaube wir sind mit der Digitalen Transformation an einem Ziel angekommen: Selbst der hinterletzte CXX hat begriffen, dass die Digitalisierung tatsächlich stattfindet und für sein Business wichtig wird. Das ist für uns Digital-Berater/Arbeiter/Enthusiasten eine tolle Sache. Denn die letzten 15 Jahre mussten wir uns allerlei Schwachsinn anhören. Tagtäglich: Dieses Internetz werde nicht richtig wichtig, SocialMedia könne Markenwelten nicht ersetzen, Experience könne nur im stationären Ladengeschäft stattfinden und so weiter und so fort. Und nun im 2016 das: Alle so „Digitalisierung, yeah!“
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3 Ways to Use Design Principles to Create a Better Company Culture

3 Ways to Use Design Principles to Create a Better Company Culture | Social Business Digest by caro | Scoop.it
Business is all about people. This is what I learned from Alan Mulally, former Ford CEO, who not only saved Ford Motor Company from bankruptcy but saw employee satisfaction double during his tenure in Dearborn. So--how do you make it all about the people?

Designers understand this, because they have to put themselves in other people's shoes everyday to solve problems for them. To make their lives better, safer, easier, joyful; to make things simpler and more intuitive; and to give them the feeling that someone actually thought about them. Graphic designer and filmmaker Stefan Sagmeister calls this, "touching someone's heart with design."

Imagine applying this thinking to your day-to-day work.
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A pattern language of post-industrial work

A pattern language of post-industrial work | Social Business Digest by caro | Scoop.it
At the core of the post-industrial era is the idea that people should design for themselves. This principle applies also our value creating entities. This may sound radical but comes from the observation that most of the value on global scale is not created by firms but by people. People, then, should learn to be better designers. When designing something we always rely on certain patterns. We are in the midst of a shift from the industrial pattern of supply and demand to social, interactive patterns.

The customer is now seen as being directly and actively involved in the key moments of value creation as opposed to passively consuming value. There are profound implications that result from this change of thinking. Products and services are not reproducible as such any more. Solutions are by default contextual, but they can be starting points for someone else to create value. Creative, connected learning is at the core of the post-industrial business.

The most important principle is to build the organization around three design patterns: (1) Relations, (2) Network effects and (3) Solving problems /Asking questions.
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