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How Companies Are Getting Collaboration Wrong

How Companies Are Getting Collaboration Wrong | Social Business Digest by caro | Scoop.it
Businesses have embraced employee collaboration lately, from software that helps bring together remote teams to open, workspaces designed to better connect employees, with the hope that bringing different types of workers together will lead to breakthrough ideas and solutions.

But is collaboration at work all it’s cracked up to be?

Maybe not. Recent research led by Jesse Shore at Boston University’s Questrom School of Business has found that collaboration sometimes hinders problem-solving because individuals in big groups tend to parrot one another, resulting in a narrow set of solutions.

“We just get caught up in our own gospel around collaboration,” says Ethan Bernstein, an assistant professor of organizational behavior at Harvard Business School, and a coauthor of the paper, with Dr. Shore and David Lazer of Northeastern University.
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61 Ways to Get Your Employees Super Engaged

61 Ways to Get Your Employees Super Engaged | Social Business Digest by caro | Scoop.it

Employee engagement is a concept that is getting a lot of attention lately. But there are good reasons that it's worth paying attention to:

Highly engaged employees outperform their disengaged colleagues by 20 to 28 percent. (The Conference Board)

Engaged employees generate 40 percent more revenue than disengaged ones. (Hay Group)

Of those who are highly engaged, 68 percent believe they can impact costs in their job or unit, versus 19 percent of the disengaged.

Engaged employees take an average of nearly 60 percent fewer sick days per year than disengaged employees. (Gallup)

Engaged employees are 87 percent less likely to leave the organization than the disengaged. (Corporate Leadership Council)

Employee engagement makes a real difference--in profits, in productivity, and in results. If you're not sure how to build employee engagement, here are 61 ideas you can try"

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Can Agile Processes and DevOps Fuel Your Digital Transformation?

Can Agile Processes and DevOps Fuel Your Digital Transformation? | Social Business Digest by caro | Scoop.it
The US federal government has painted a horrible picture of digital transformation — one marred by multi-year project timelines, overspending and the Healthcare.gov website failures.

But now the feds are using practices like agile development and DevOps to change history and fuel the migration of digital services to the cloud.
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Adressing the KM "personal balance"

Adressing the KM "personal balance" | Social Business Digest by caro | Scoop.it

Implementing Knowledge Management is done one heart and one mind at a time. And each knowledge worker's mind will evaluate their own personal balance - namely whether the WIIFM for KM outweights the personal cost.

To interest people, knowledge management must satisfy the principle of local value. What they get out of it must exceed what they put into it.

This is a very personal equation. People have limited time, limited energy and limited enthusiasm. If they do knowledge management, they must stop doing something else. The value it delivers must exceed the cost that people have to invest, otherwise they will not bother.

So it's a balance. On one side is the personal cost, on the other, the personal benefit.

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How social tools can reshape the organization

How social tools can reshape the organization | Social Business Digest by caro | Scoop.it
Not all social technologies bring equal benefits. In a new survey, respondents say the most valuable tools make it easier for employees to collaborate—and could even transform the way organizations work.

While social technologies have become ubiquitous in business, not all tools—or the benefits companies see from their use—are created equal. Indeed, results from the latest McKinsey Global Survey on social tools suggest that a new generation of tools is enabling employees to collaborate in improved and innovative ways.1 Respondents say improved internal communication is the feature of social tools that has most benefited their businesses. They also expect that, in the coming years, enabling better communication will be one of the ways these tools could bring about fundamental changes at their organizations.

The results also suggest that social tools play a critical role in how technology overall can encourage organizational change. We asked executives about their companies’ use of social tools, digital technologies, and big data in 18 different business processes; the clear consensus is that using social begets better use of these other technologies. When organizations digitize a process’s work flow (which happens most often with customer-facing processes), respondents say that using social tools in that same process has enabled their companies’ overall digital efforts. What’s more, some executives report greater benefits—decreased costs and increased productivity, for example—if they digitize and use social tools in a given process. Several benefits are greater still if the company uses data collected from social interactions among employees and with customers.
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Driving engagement within social learning communities

Driving engagement within social learning communities | Social Business Digest by caro | Scoop.it
Employees are hooked on to the virtual world. Social networking, micro blogging, YouTube videos are realities that employees are embracing in their personal learning space. Learning communities within the enterprise should use the same engagement principles and support employees in gaining knowledge, acquiring skills and finding new information.

While most would argue that an enterprise social network may not be a necessary condition for social learning, it does provide a platform that adds a level of tangibility to social behaviours. An online community also enables participants within a learning journey to work out loud (an important ingredient of social learning).The value proposition of a social learning community is easy to articulate with the key drivers being the ability to:

Turn learning events into learning journeys
Sustain engagement throughout the learning track (pre-training, during an event & post)
Create blended learning tracks (Integrate synchronous & asynchronous components)
Flip a learning event by pushing out content to the community
Encourage peer to peer sharing & sense making
Incorporate the ‘test as you teach’ methodology

While this is not an all-inclusive list, it covers most of what a social community can drive. The key challenge for L&D continues to be building and sustaining engagement level of learners within an online community. This calls for community management and curation skills, which L&D professionals must embrace. Here are some mechanics that can help drive engagement:
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Why Micromanaging causes fear in the workplace

Why Micromanaging causes fear in the workplace | Social Business Digest by caro | Scoop.it

Micromanaging diminishes your self-worth. When someone is micromanaging you it spells to you that:

1. They don’t trust you
2. They are probably putting you down, and attempting to lower your self-esteem, and boost theirs instead.
3. As by their actions of micromanaging and showing their lack of trust, it generates fear in you because you’re thinking goes to imagining that you are going to get the sack, be transferred or given less hours; you freeze and go into protection mode.

Because of the actions of your boss and being frozen with fear, your cognitive abilities go out the window, you make silly errors you wouldn’t normally do, and the boss calmy and smugly congratulates himself – as this is his proof that you needed micromanaging. It also increases his busyness and looking important to his seniors.

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The missing piece in most organizational change programs

The missing piece in most organizational change programs | Social Business Digest by caro | Scoop.it
Think for a moment of all the change programs you’ve seen or have been a part of. Maybe there was a new strategy or new management team. Maybe that led to a culture program, or perhaps a big push to create “one firm” that would be more agile, connected, and collaborative.

How did it go?

My own experience is that none of the change programs I’ve witnessed realized what they set out to accomplish. Zero. Not one even came close.

Something has been missing, and I think I know what it is.
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Knowledge sharing barriers facing e-learners

Knowledge sharing is the deliberate act in which knowledge is made reusable through its transform from one to another (Stewart, 1998). It is considered as one of the main pillars of knowledge management. For knowledge management to succeed, a knowledge sharing culture needs to be created and nurtured within the organization (SingHealth, 2001). Since knowledge sharing is power and no one is willing to give it away, there is a need to create a knowledge sharing environment which takes into account the social and economic factors that influence knowledge sharing (Hibbard, 1997). According to Zack (2003) sharing knowledge is not about giving people something, or getting something from them. That is only valid for information sharing. Sharing knowledge occurs when people are interested in helping one another develop new capacities for action; it is about creating learning processes (Gupta & Govindarajan, 2000). “Successful Knowledge that creates values in the form of innovation and creation depends on appropriate strategies that an organization adopts for its knowledge to be shared” (Hendriks, 1999, p.34). This paper is about knowledge sharing (KS) barriers facing e-learners in the Institute of Banking Studies (IBS) which is one of the biggest institutions in Kuwait. This paper reports a research project which research question is: What are the KS barriers the e-learners face ? The objectives of this paper are to(1)find out KS barriers facing e-learners;and (2)find out recommendations to overcome KS barriers facing e-learners.
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Re-use, review, improve

Re-use, review, improve | Social Business Digest by caro | Scoop.it
Re-use, review and improve are the three basic components of any Knowledge Management cycle

Start a piece of work by re-using knowledge that already exists, in preference to starting from a blank sheet, or re-inventing the wheel. There will be times when there is no knowledge to re-use and you have to innovate, but 8 times out of 10, when faced by an unfamiliar problem, the knowledge that you need already exists somewhere in your organisation or network. You just have to find it.

Once you have applied the knowledge and finished the task or the project, it's time to review. Hold an After Action review or a Retrospect, and collect your lessons, What was supposed to happen? What actually happened? What have you learned? How reliable was the knowledge? Was anything missing? Have you learned something new?
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We’re Unethical at Work Because We Forget Our Misdeeds

It’s called “ethical amnesia.”


Just recently, Mitsubishi Motors, Japan's sixth-largest automaker, admitted that for 25 years it had used methods to test the fuel economy of its vehicles that did not comply with Japanese government regulations. The company confessed that it repeatedly had manipulated test data for four of its domestic mini-vehicle models and conducted tests that did not comply with Japanese standards on many other models. This is not an isolated case of ongoing corporate cheating. [...]

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Digitalisierung – Nicht ohne meine Mitarbeiter!

Digitalisierung – Nicht ohne meine Mitarbeiter! | Social Business Digest by caro | Scoop.it
Der digitale Wandel bringt umfassende Veränderungen für uns alle – auch für die Unternehmens- und Arbeitskultur. Oder vielleicht auch nicht?

Die Digitale Transformation, auch der Arbeitswelt, vollzieht sich inzwischen so schnell, dass Unternehmen reagieren müssen. Es führt eigentlich kein Weg mehr daran vorbei, Geschäftsmodelle, Prozesse und Unternehmenskultur den digitalen Veränderungen in den Märkten und der Gesellschaft anzupassen.

Im Rahmen des Anfang Mai von United Planet veranstalteten Digitalisierungs-Fachkongresses „Portal Visions 2016“ gab Web-Veteran Prof. Dr. Thorsten Riemke-Gurzki, Direktor des Global Institute for Digital Transformation (gidt), eine Einschätzung ab und verriet, warum man sich vor Scharlatanen in Acht nehmen sollte.
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Industrie 4.0 inklusive Internet of Things und Enterprise 2.0 gehören zusammen und sind zentrale Bausteine beim Arbeiten 4.0

Industrie 4.0 inklusive Internet of Things und Enterprise 2.0 gehören zusammen und sind zentrale Bausteine beim Arbeiten 4.0 | Social Business Digest by caro | Scoop.it
Lesenswert und richtig: Industrie 4.0 inklusive Internet of Things und Enterprise 2.0 gehören zusammen und sind zentrale Bausteine beim Arbeiten 4.0. Leider werden diese Themen in der Praxis meist separat diskutiert, doch gerade in der anstehenden Digitalisierung gehören nicht mehr nur die Büroarbeiter sondern auch die sogenannten Blue Collar Worker vernetzt. Sie waren und werden jetzt immer mehr zu Wissensarbeitern, deren Expertise wichtig und für die offener Austausch und Kollaboration unabdingbar ist. Das erfordert natürlich auch die Abkehr von bekannten Denk- und Managementmustern der industriellen Ära des 20. Jahrhunderts.
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Communities Of Practice And Communities of Experts

In a simpler world, we would create communities of top experts to collaborate with one another to advance their expertise to the cutting edge of their field.

If you’ve tried this, you know this only works if the community is exclusively for the top experts. It has to feel private, special, and a reward for their perceived level of expertise. That usually means a really small group which only benefits the experts, not the hosts.

This works as much on the fear of missing out as it does on a true belief to advance the field.

Experts are hard to reach (unless they consider you a true peer), hard to captivate, and hard to solicit regular contributions from. Experts often see fellow experts as rivals for a limited share of attention. They’re more likely to argue from a defensive position on the minutia of what one another has proposed. Worse yet, when a bigger opportunity appears for them to share their expertise, they tend to vanish.

The idea of creating a communities of experts is alluring, but in most cases impossible to create. You can waste a lot of time, money, and effort trying.

Far better to create a community of practice.
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50+ things you think if you have an old workplace learning mindset

50+ things you think if you have an old workplace learning mindset | Social Business Digest by caro | Scoop.it
The difference between those organisations who are really moving ahead in the new world of workplace learning and doing things differently and those who are just tinkering with the traditional workplace training model is a new mindset.

Here are 50+ things you think if you have an old workplace learning mindset compiled by my colleagues in the Internet Time Alliance – and embedded in the post below. Can you add any more? Leave a comment below.
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Is this the end of internal email? (Hoorah!)

Is this the end of internal email? (Hoorah!) | Social Business Digest by caro | Scoop.it

88% of IT decision-makers think internal social networks are more effective than email (JIVE Software 2015).


So what?

Email is variously considered as distracting, frequently annoying and a productivity killer. Social technology and the interactive intranet today offer a compelling alternative for internal communications. David Macmillan, Managing Director (EMEA), Jive Software, tells us why.

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Finding Your "Who": The Real Way to Get More Shares

Finding Your "Who": The Real Way to Get More Shares | Social Business Digest by caro | Scoop.it
Steve Rayson wrote something on Moz.com that has really got me thinking about social media “shares.” His conclusion confirmed a lingering assumption I’ve had for a while.

My assumption is: What if we have it all wrong?

What if the way to get more shares has less to do with titles, techniques and technology and more to do with something else that’s deeper and ultimately more powerful?

I’ll explain more of what I mean in a minute, but first you really need to hear this story. Why?

Because hidden in this story is the real answer to getting more shares.
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Social Networks Don't Need Management's Blessing

Social Networks Don't Need Management's Blessing | Social Business Digest by caro | Scoop.it
It's widely believed that one of the best ways to encourage Enterprise Social Network (ESN) adoption is for leaders to set an example.

However, research we’ve conducted over the last four years places much more emphasis on personal interest.

When working with clients to develop digital workplace strategies we often conduct employee surveys as one element of the requirements discovery process. In total we have over 2,500 survey responses from people in organizations ranging in size from 2,000–60,000 employees. Often one of the digital workplace improvement goals is to bridge silos and improve knowledge sharing, so we like to include a question on social sharing in the workplace.
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Digital Transformation: A Must for the Future of Work, Panel Says

Are you prepared to meet the needs of the digitally transforming workforce? Many businesses are not.

In fact, research firm Gartner reports that by 2017, 25 percent of businesses will lose their position in the market because they fail to understand the significance of a “digital business” and because they don’t understand how employees want to work.

But what exactly is a digital business?

It is one that embraces the wave of digital technologies that has transformed industries, the shop floor, our offices and our homes.

What role does HR play in this transformation? A big one.
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Enterprise Social: It's All About Applications

Enterprise Social: It's All About Applications | Social Business Digest by caro | Scoop.it
Many pundits view social-collaboration through the lens of "digital transformation," where employee digital networking can liberate organizations from rigid silos and hierarchies while creating new ways of working. There's some truth to this, but the real experience among RSG's larger enterprise subscribers is that organization-wide attempts have frequently not turned out well. Implementing targeted applications has tended to yield more useful results.
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How to break the KM culture barriers

How to break the KM culture barriers | Social Business Digest by caro | Scoop.it

There are many cultural barriers to Knowledge Management implementation, but all of them can be broken

There are several things that can stand in the way of the Knowledge Management culture change. Some of these barriers are listed below, with thoughts on how they may be addressed.

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Who Would not Use an Enterprise Social Network!

Who Would not Use an Enterprise Social Network! | Social Business Digest by caro | Scoop.it
It’s an age of social revolution. The world is spun by collaboration technologies. People want to remain connected to their colleagues and work, on the go. As a leader, the challenge is to collect and share ideas and opinions that would shape a specific outcome.

Despite all the positive of a collaboration platform, we still have organization / leaders who want to stay away from a Enterprise Social Network. Let’s see who would not want to promote openness in his / her organization.
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Knowledge Sharing Methods and Tools : A Facilitator’s Guide

Knowledge Sharing Methods and Tools : A Facilitator’s Guide | Social Business Digest by caro | Scoop.it
Canada’s International Development Research Centre and the International Fund for Agricultural Development have published a facilitator’s guide for people wanting to train their staff or volunteers in knowledge sharing methods and tools.

Relentlessly practical, including recommended activities and times for each activity, the guide contains a wealth of ideas and scenarios helpful to anyone who needs to get their people engaged and reaching out to colleagues, collaborators and stakeholders. Techniques covered include:

Social network mapping and analysis
Tools treasure hunt
Video storytelling
Speed sharing
Chat show
Jumpstart storytelling
World Café
Facilitation Skills
Peer Assist
KM Self-Assessment
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Drei Punkte, warum Ihr neues Intranet nicht funktioniert und nichts bringt

Drei Punkte, warum Ihr neues Intranet nicht funktioniert und nichts bringt | Social Business Digest by caro | Scoop.it
Puh, geschafft. Sie haben Ihr altes Intranet neu aufgebaut und an nichts gespart. Es ist total nutzerfreundlich, kann mobil angeschaut werden und jeder Mitarbeiter kann es für sich anpassen. Das ist ein Riesenerfolg. Und Sie sind sich sicher, dass der Erfolg kommt, denn Sie haben umfangreich ein Change Management vorangetrieben, organisationsübergreifend Redakteure geschult und das neue Intranet hat sowieso den Look and Feel von Intagram. Allen im allem haben Sie sich große Mühe gegeben. Zwar gab es die ein oder andere ungeplanten Budgeterweiterung aber das wurde ja auch klar begründet. Und jetzt brummt das Intranet so richtig. Oder? Vielleicht doch nicht so wie erhofft? Naja, aber die Zahlen am Anfang waren doch super.

Jetzt sind drei Monate in Land gestrichen, und eigentlich hat sich nicht viel verändert, wenn man es zu vor drei Jahre betrachtet. Zwar loben die Leute nach wie vor, wie toll und innovativ das neue Intranet ist, aber wenn man die Mitarbeiter und Manager fragt, ob und wofür sie es denn nutzen, kommt schnelle die Ernüchterung. Keinem fällt so richtig ein was man damit macht und vor allem wozu. Und Sie stehen am gleichen Punkt wie vor drei Jahren - keiner nutzt es wirklich aber es ist ein Nice to Have.
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Digitalisierung: 5 Trends, die Beratern zu denken geben sollten

Digitalisierung: 5 Trends, die Beratern zu denken geben sollten | Social Business Digest by caro | Scoop.it

Berater jedweder Art dürften bisher gut am digitalen Wandel verdienen. Er könnte sich aber zusehends auch gegen ihr eigenes Geschäftsmodell wenden. Fünf Gründe, warum die Consultants insgesamt sich warm anziehen müssen.

Der digitale Wandel ist ein Geschenk für die Beraterzunft - eigentlich. Selten zuvor haben technologische Errungenschaften Consultants und Ratgebern aller Art so nachhaltig in die Karten und Auftragsbücher gespielt wie heute. Die Digitalisierung ist allgegenwertig, sie wirkt und ist scheinbar alternativlos.


Matthias Meifert ist Unternehmensberater, Publizist und geschäftsführender Gesellschafter der HRpepper Management Consultants, ein auf Fragen des Peoplemanagements spezialisiertes Beratungsunternehmen. Er lehrt an diversen Universitäten und wird seit 2013 vom Personalmagazin als einer der "40 führenden Köpfe im Personalwesen" geführt. Von 2010 bis 2014 beriet er als Mitglied des Beirats für Fragen der Inneren Führung den Bundesminister der Verteidigung.

Und das Beste daran ist: Keiner weiß so richtig, wie er seine Organisationen auf diese vierte industrielle Revolution vorbereiten soll. Der Beratungsbedarf ist immens. Doch der digitale Tsunami könnte auch all den Business Coaches, Change Managern und Strategieberatern gefährlich werden, die bisher an ihm verdienen: Er droht sich gegen das eigene Geschäftsmodell zu richten. Muss auch der Unternehmensberater auf die Liste der aussterbenden Berufe gesetzt werden, die zurzeit durch die (sozialen) Medien geistern? Die Gefahr besteht.

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