"Social product development"
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"Social product development"
Connecting customers to the product development process
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OneDesk Review : Cloud app & Saas Reviews | Prevent Dataloss | Rated Cloud

OneDesk Review : Cloud app & Saas Reviews | Prevent Dataloss | Rated Cloud | "Social product development" | Scoop.it

OneDesk Review

 

Tackling product management in any medium is accompanied by certain challenges, and in the cloud, difficulties often revolve around effective organization and fluid interaction between participants. One SaaS team, OneDesk, has created a service that addresses these issues in product management while also incorporating a host of other functions, from support management to human resources functions and beyond.

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The development process and some scary facts | OneDesk

The development process and some scary facts | OneDesk | "Social product development" | Scoop.it
We thought we would talk about some of the scary things companies are doing when approaching their product or service development process.
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OneDesk sponsors the PDMA’s 35th Product Innovation Management Conference | OneDesk

OneDesk sponsors the PDMA’s 35th Product Innovation Management Conference | OneDesk | "Social product development" | Scoop.it
OneDesk, an industry leader in social product development, is proud to be a sponsor of the 35th Product Innovation Management Annual Global Conference organized...
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How Social Media Is Improving Manufacturing Collaboration | Featured Article | Automation World

How Social Media Is Improving Manufacturing Collaboration | Featured Article | Automation World | "Social product development" | Scoop.it
AutomationWorld.com delivers content for the Automation Buying team, which includes Information Technology and Networking; Operations and Engineering; and Management and Executives.
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Product Development Made Easy with OneDesk

Product Development Made Easy with OneDesk | "Social product development" | Scoop.it
OneDesk offers social media monitoring, customer service, innovation management, among many others...
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Guest Post: What can Tacos Teach Product Managers about Social Product Development? — On Product Management

Guest Post: What can Tacos Teach Product Managers about Social Product Development? — On Product Management | "Social product development" | Scoop.it
NOTE: The following is a guest post by Catherine Constantinides. If you want to submit your own guest post, click here for more information.
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Networking for Success: 4 Case Studies on Social Business

In the business world, social media is a double-edged sword. On one hand it's distracting, too much fun, and a time suck. On the other, it's proactive, highly effective, and increasingly more necessary.
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OneDesk Translates Customer Feedback Into R&D - The BrainYard - InformationWeek

OneDesk Translates Customer Feedback Into R&D - The BrainYard - InformationWeek | "Social product development" | Scoop.it
Platform for managing online and social contacts emphasizes business needs related to product and service development.

 

Part customer relationship management, part social media management, part requirements management, and part project management--the software as a service application from startup OneDesk aims to deliver a little of each.

The theory behind the all-in-one suite from OneDesk of Montreal, Canada, is that service and support requests are at the wide-mouthed end of the product development funnel: what your customers and potential customers are asking about, or even complaining about, are important clues to what your future products and services should be.

 

"We provide a feedback application, a social media listening application, and a customer service application," said Derek Gold, VP of product management. "We want you to listen to customers as a social channel, so you can respond to those and also put ideas into the development process." The ideas generated by customer feedback can then be refined through a requirements management module and fed into a project management application--all in a flow that can be traced "all the way to the customer feedback from which it may have originated," he said.

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Product management and social customers | OneDesk

Product management and social customers | OneDesk | "Social product development" | Scoop.it
Social product management is a rapidly-evolving technique product managers are adopting. The social web has impacted the way customers voice their opinions.
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Building Your Innovation Toolbox for Successful Co-Creation | InnovationManagement

Building Your Innovation Toolbox for Successful Co-Creation | InnovationManagement | "Social product development" | Scoop.it
Innovation management has become one of the most critical factors contributing to sustained business growth. Co-creation is an extremely powerful driver of innovation provided that you manage the process and harness social technology.
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Is Twitter About to Grow Up as a Customer Service Channel? Removing the Follow Back Requirement | The Social Customer

Is Twitter About to Grow Up as a Customer Service Channel? Removing the Follow Back Requirement | The Social Customer | "Social product development" | Scoop.it
Is Twitter about to grow up as a customer service channel?

I think this is, potentially, a great development for brands on Twitter as it will allow the brand in question and the customer to take issues private without having to follow another Twitter user and without washing any ‘laundry’ in public.

I hope this reduces some of the customer service noise that exists on Twitter right now. And, further hope, that this may, in fact, attract more customers and brands onto Twitter as a customer service platform.
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New Tools in OneDesk: Blended Social Product Management Suite Integrates Comprehensive Issue/Defect Tracking

New Tools in OneDesk: Blended Social Product Management Suite Integrates Comprehensive Issue/Defect Tracking | "Social product development" | Scoop.it
New component provides key collaborative bridge between product management and customer supportMONTREAL, Nov. 30,...
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Social Software, Feature or Product?

Social Software, Feature or Product? | "Social product development" | Scoop.it
We have this debate running about social software and whether it's, for the most part anyway, a set of features that should be embedded in other products / platforms, or long term stand-a-lone products.
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Enterprise innovation articles

Enterprise innovation articles | "Social product development" | Scoop.it
InnovationTools.com is the world's largest and most trusted innovation website...

 

How next-generation social technologies can help drive innovation

 

By Catherine Constantinides

 

Product innovation is about developing and delivering the “next” product or service-to-market quickly and cost-effectively. A well-managed innovation process that meets customer demands for new and unique products and services can contribute to creating a competitive advantage and business growth.

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OneDesk sponsors ProductCamp SoCal 2011 | OneDesk

OneDesk sponsors ProductCamp SoCal 2011 | OneDesk | "Social product development" | Scoop.it
OneDesk, a leader in the social product development industry, is proud to be a sponsor of ProductCamp SoCal 2011.
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The Age of the Consumer-Innovator – The Magazine - MIT Sloan Management Review

Recent research shows that consumers collectively generate massive amounts of product innovation. These findings are a wake-up call for both companies and consumers — and have significant implications for our understanding of new product development.

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Social Product Innovation – Real Challenges and Real Solutions | InnovationManagement

Social Product Innovation – Real Challenges and Real Solutions | InnovationManagement | "Social product development" | Scoop.it
As companies start looking at ways to incorporate social media models and technologies into the innovation and product development process, there seem to be two very defined – and very vocal – arguments for and against.
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Social enterprise is a must, says Burberry

Social enterprise is a must, says Burberry | "Social product development" | Scoop.it
COMPANIES that ignore customers on social media will have a bleak future, the CEO of 155-year-old British luxury brand Burberry has warned.
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Front End of Innovation Blog: Improving the Front and Back End of the Innovation Process

Front End of Innovation Blog: Improving the Front and Back End of the Innovation Process | "Social product development" | Scoop.it
The Front End of Innovation blog covers everything related to the Front End of Innovation, innovators and individuals who are constantly seeking to innovate across industries and subject matters.
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Language Of Social Sounds Too Soft To Business -- InformationWeekLanguage Of Social Sounds Too Soft To Business - global-cio Blog

Language Of Social Sounds Too Soft To Business -- InformationWeekLanguage Of Social Sounds Too Soft To Business - global-cio Blog | "Social product development" | Scoop.it
Why is Enterprise 2.0 still considered more of a "movement" than a business imperative? Its evangelists speak more like Dr. Phil than Jack Welch.
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Social Media in Business | OneDesk

Social Media in Business | OneDesk | "Social product development" | Scoop.it
The use of social media in business is becoming necessary as customers are now on the social web having conversations about companies,brands and products.
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Managing Innovation: Now What? | OneDesk

Managing Innovation: Now What? | OneDesk | "Social product development" | Scoop.it
Trends in managing innovation There is a plethora of articles written on the importance of innovation management in the product development process.
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The Need for Portfolio Management in the Co-Creation Process | PDMA

The Need for Portfolio Management in the Co-Creation Process | PDMA | "Social product development" | Scoop.it
think Michael Norton, Jack Nickell, and Zach Smith said it best when they collectively claimed that co-creation is "opesociacollaberaticreatinnovatcrowdsourccommunitengagementifaction".
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