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The Social Help Desk REVOLUTION

The Social Help Desk REVOLUTION | Social Mercor | Scoop.it
Is your business providing the most responsive customer service possible? Consumers are making decisions every day based on social media interactions. So

Via Alessio Manca
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Scooped by Alessio Manca onto Customer Service Innovation

Alessio Manca's curator insight, February 1, 3:46 AM

Social Media and Customer Service: Keep Your Loyal Customers Coming Back for More - Search Engine Journal

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Tweeting for Your Success

Tweeting for Your Success | Social Mercor | Scoop.it
Why is Twitter key to your success?With more than 140 million active users (over 60% of whom are mobile users), 400 million Tweets sent per day, and over 400 million monthly unique visitors to

Via Martin Gysler, Gerrit Bes, Mick Say, Zbynek Kysela, Dona Chakraborty, Mary Dantes, Jimun Gimm
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Rescooped by Jimun Gimm from Rescoop.it ontoSocialMediaDesign

Zbynek Kysela's curator insight, December 28, 2012 5:27 PM

Amen.

Martin Gysler's comment, December 30, 2012 6:35 PM
Is amen an idea... ;-)
Catherine Luense's curator insight, January 25, 6:16 AM

A must read!

Rescooped by Mercor from AtDotCom Social media
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To Succeed in Sales, Suspend Your Self-Interest

To Succeed in Sales, Suspend Your Self-Interest | Social Mercor | Scoop.it

Finally this article says what everyone should know about sale, but it's also valid both in the social media world and, of course, in the real life. Be a person who gives is always the best path to receive more in return, even if you do not expect that and it's not your goal. [note Martin Gysler]

 

 

Bob Burg, co-author of The Go-Giver, says high-pressure sales are the wrong way to go.

 

To many people, sales is a shady profession, predicated on shark-like closing techniques, manipulation, and shallow, transactional relationships. Bob Burg says that’s exactly the wrong approach. “Top salespeople, the best of the best, understand that when it comes to selling, it isn’t about them or their product or service. It’s about the other person and how they benefit from it,” he says. Burg, co-author (with John David Mann) of the bestselling The Go-Giver: A Little Story about a Powerful Business Idea and their follow-up Go-Givers Sell More, admits his emphasis on the other person “sounds Pollyanna-ish.” But he’s convinced that a low-pressure – even no-pressure – approach will ultimately result in far more sales (not to mention greater career satisfaction for its practitioners).

 

Read more: http://www.forbes.com/sites/dorieclark/2012/11/11/to-succeed-in-sales-suspend-your-self-interest/

 


Via Martin Gysler, John van den Brink
Nuava Solutions's curator insight, December 19, 2012 10:47 AM

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