While it's wise to use social media for customer service, research shows that you shouldn't give up on more traditional support methods just yet.
Via Alessio Manca
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Rescooped by Mercor from Customer Service Innovation onto Social Mercor |
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Via Alessio Manca
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Scooped by Alessio Manca onto Customer Service Innovation
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Pay-Per-Click advertising is confusing at the best of times. Google changing AdWords rules, display ads get banner blindness and Facebook - omg! Via John van den Brink Delete the scoop?
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Infograhic inside:
How customers connect
Forum frenzy
Stringer social
Mobile advantage
[source Avaya]