While it's wise to use social media for customer service, research shows that you shouldn't give up on more traditional support methods just yet.
Via Alessio Manca
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Rescooped by Mercor from Customer Service Innovation onto Social Mercor |
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Via Alessio Manca
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Scooped by Alessio Manca onto Customer Service Innovation
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Unangenehm aufgefallen ist die Perspektive 50plus schon mehr als einmal, keine Frage. Da werden zum Beispiel Arbeitslose auf einer Tombola verlost (schönes Wortspiel). Via Winfried Brumma
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Scooped by Winfried Brumma onto Pressenet 
Winfried Brumma's curator insight,
January 24, 3:51 AM
Arbeitslose werden auf einer Tombola verlost. Betriebe können so ein Los ziehen und haben dafür jemanden, der für eine gewisse Zeit unbezahlt arbeitet. Das erinnert irgendwie von ferne an die Sklavenmärkte der Antike. http://www.pressenet.info/pr-2013/aktuell/tombola-aktion.html
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Infograhic inside:
How customers connect
Forum frenzy
Stringer social
Mobile advantage
[source Avaya]