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How Social Media Is Impacting Customer Service

How Social Media Is Impacting Customer Service | Social Mercor | Scoop.it
From sproutsocial.com - January 4, 8:16 AM
While it's wise to use social media for customer service, research shows that you shouldn't give up on more traditional support methods just yet.

Via Alessio Manca
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Scooped by Alessio Manca onto Customer Service Innovation

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Alessio Manca's curator insight, January 4, 7:27 AM

Infograhic inside:

How customers connect

Forum frenzy

Stringer social

Mobile advantage

[source Avaya]
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Scatol8: A Path To Sustainability.... Time is running out :-)

Scatol8: A Path To Sustainability.... Time is running out :-) | Social Mercor | Scoop.it
- December 20, 2012 4:51 PM

Via scatol8
scatol8's curator insight, December 20, 2012 5:06 AM

Another foretaste of the ebook....
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