Why are we as consumers so captivated by stories of great customer service? Perhaps it is because they serve as a much needed reminder that there are companies (and amazing support reps) who still care about their customers.
As an entrepreneur myself, I pay close attention to the way brands behave online and offline. Do they deliver on their promises? Do they care for their customers and audiences? In fact, not many don’t.
That’s why it is important to talk about those that actually make a difference. Gregory Ciotti shares ten stories in which companies went above and beyond the call of duty to make their customers feel very special