The Dos and Don'ts of Addressing Customer Complaints Via Social Media Big Think Addressing customer complaints is now a major arm of any companies' social media strategy. But sometimes, businesses cross the line.
It’s OK to be picky about the social networks you use to represent your business. After all, to really do it right, it takes time and your target customer personas might not fit with a particular... (Planned your social media strategy yet?
Welcome to another Social Media Today webinar as part of the Best Thinker webinar series: "Marketing at the Speed of Life: Engaging Consumers When, Where, and How They Want." Here's a recap if you missed it.
During The Social Shake-Up, the Social Media Foundation created a visual map of Social Media Today's Twitter network around the hashtag #socialshakeup. This cool tool is free for users, and helps social media managers identify new key influencers.
If you have a company, product, or service to promote, then social media can be your best friend forever. Think of it like taking over the world—not in a bad way like Darth Vader or loom bands. People love to use social media.